Study on the Situational satisfaction survey of Smart Phone based on voice recognition technology

스마트 폰 음성 인식 서비스의 상황별 만족도 조사

  • Lee, Yoon-jeong (Dept. of Digital Media Design, Hongik University, International Design School for Advanced Studies) ;
  • Kim, Seung-In (Digital Media Design, Hongik University, International Design School for Advanced Studies)
  • 이윤정 (홍익대학교 국제디자인전문대학원 디지털미디어디자인전공) ;
  • 김승인 (홍익대학교 국제디자인전문대학원)
  • Received : 2017.05.26
  • Accepted : 2017.08.20
  • Published : 2017.08.28


The purpose of this study is to analyze the relationship between users' expectation and satisfaction through analyzing smart phone voice recognition service and surveying the situational satisfaction of voice recognition service. First, the concept and current status of speech recognition service were investigated through literature research, and the questionnaire survey was carried out through questionnaires based on the second and third principles. As a result, the user is most likely to use the smartphone voice recognition service when making a telephone call. Also, it was found that the service is the most used at home and the service is used most when the hand is not available. Through these results, various methods such as personalization service, condition recognition function, automatic emergency recognition, unlocking by voice could be derived. Based on this research, it is expected that it will be used effectively for improving smartphone voice recognition service and developing wearable device in the future.


Voice Recognition;Intelligent Assistants;Smart Phone;Satisfaction;Bixby;Siri


Supported by : IDAS, Hongik University


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