An Empirical Study on Effects of IT Resources of the Firms Adopting Smart-Work on Job Performance: Focused on Mediating Effect of Collective Intelligence

스마트워크 도입 기업의 IT자원이 직무성과에 미치는 영향에 관한 실증연구: 집단지성의 매개효과를 중심으로

  • Cho, Moo-Ho (Dept. of Techno Management of Graduate School, Hoseo University) ;
  • Yang, Dongwoo (Dept. of Techno Management of Graduate School, Hoseo University)
  • 조무호 (호서대학교 일반대학원 테크노경영학과) ;
  • 양동우 (호서대학교 일반대학원 테크노경영학과)
  • Received : 2017.06.30
  • Accepted : 2017.08.20
  • Published : 2017.08.28


This paper aims to investigate the effects of Smart-Work IT resources on job performance. The survey was conducted amongst the business workers who are currently engaged in domestic major companies as well as small businesses, and analyzed based on the frequency, factor and reliability. Using PROCESS Macro, we conducted an analysis of the relationship between the IT resources and job performance, treating collective intelligence as a mediating parameter. The results of the study are as follows. First, the IT resources of the companies were found to have a meaningful effect on job performance. Second, the IT resources were found to have no effect on employee productivity except through their effect on the collective intelligence. Finally, while openness and cooperation were found to be the aspects of collective intelligence which mediated between IT resources and workflow improvement, participation, openness and cooperation were found to be the aspects of collective intelligence which mediated between IT resources and workflow coordination, In the future, it is necessary to compare quantitatively the financial performance of Smart-Work adopters and others in the same industry or to compare the financial performance before and after introducing Smart-Work dynamically within the same company.


Smart-Work;IT resources;resource-based view(RBV);collective intelligence;job performance


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