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모바일 쇼핑에서 옵트인의 절차적 복잡성 연구: 아이트래커(eyetracker) 기반 시각적 주의의 조절효과

The complexity of opt-in procedures in mobile shopping: Moderating effects of visual attention using the eyetracker

  • Kim, Sang-Hu (Dept. of Psychology, Kangwon National University) ;
  • Kim, Yerang (Dept. of Psychology, Kangwon National University) ;
  • Yang, Byunghwa (Dept. of Psychology, Kangwon National University)
  • 투고 : 2017.07.02
  • 심사 : 2017.08.20
  • 발행 : 2017.08.28

초록

소비자들은 모바일 쇼핑에서 개인정보 노출을 염려하지만 동시에 그로 인한 절차 복잡성에 따른 불편을 회피하는 경향이 있다. 본 연구는 스마트폰을 이용한 모바일 쇼핑에서 개인정보 사용에 관한 옵트인(opt-in) 절차의 복잡성이 위험지각, 호감도, 재구매 의도와 같은 쇼핑행동에 미치는 영향을 알아보고자 하였다. 이를 위해 쇼핑상황을 설정하는 가상의 모바일 웹사이트를 만들고, 개인정보 보호 동의절차의 복잡성을 조작하여 쇼핑행동을 측정하였다. 또한 시각적 주의의 양을 측정하기 위해 아이트래커를 활용하였다. 연구결과, 개인정보 사용에 관한 옵트인 절차의 복잡성은 위험지각, 호감도, 재구매 의도와 직접 관련되었고, 호감도와 재구매 의도에서 절차 복잡성의 효과는 시각적 주의에 의해 조절되는 것으로 나타났다. 마지막으로 연구결과에 기초하여 모바일 쇼핑에서 소비자들이 지각하는 절차적 복잡성과 개인 정보 보호의 균형을 위한 이론적 및 실무적 함의를 다루었다.

키워드

모바일 쇼핑;옵트인;절차복잡성;시각적 주의;아이트래커

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