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The structural relationship between the Relationship conflict and Organizational Citizenship & Employee Behavior Intention of Hotel Employees

호텔종사원의 관계갈등이 조직시민행동 및 행동의도간의 구조적 관계

  • 전용택 (부산과학기술대학교 호텔관광경영과) ;
  • 이정은 (이코노앤리서치컨설팅)
  • Received : 2017.06.23
  • Accepted : 2017.08.20
  • Published : 2017.08.28

Abstract

The purpose of this study is to investigate the structural relationship between organizational citizenship behavior and behavioral intention. The purpose of this study is to investigate the relationship between conflicts, organizational citizenship behaviors, and behavioral intentions in order to achieve research objectives. Based on this study, hypotheses were established and the implications and implications of these results were sought. First, the relationship conflicts of hotel employees have significant relationship to organizational citizenship behavior. Second, the relationship conflicts of hotel employees have a meaningful relation to the behavioral intention. Third, organizational citizenship behavior of hotel employees has a meaningful relationship with behavioral intention. As the results show, the company seeks for profit but it is also another way for employees to stay in one job and to make an opportunity to contribute value to the company. As the relationship between the individual conflicts, organizational citizenship behaviors, and behavioral intentions, how to solve the conflict problem is the task of the hotel company based on the human resources. Future research and limitations are needed for the efficiency of this study, but it is necessary to specify samples and specimens through an in-depth review of the specimens.

Keywords

Relationship conflict;Organizational Citizenship;Employee Behavior Intention;SEM;Sample survey

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