A Study on the Effect of Co-operation Partners on Innovation Performance :Focused on service industry

협업 파트너가 혁신성과에 미치는 영향에 관한 연구 :서비스산업을 중심으로

  • 전향옥 (대전대학교 융합컨설팅학과) ;
  • 현병환 (대전대학교 융합컨설팅학과)
  • Received : 2017.04.21
  • Accepted : 2017.07.07
  • Published : 2017.07.31


The service industry, as a new growth engine, has become more important in response to changes in the global economy and the industrial environment. Developed countries have promoted the competitiveness of the service industry and have enhanced economic added value. Developing new services requires extensive resources. Therefore, cooperation and network building capabilities with customers, suppliers, and various knowledge creation agencies are critical sources of competitiveness. This study classified the Korean service industry by industrial type in order to enhance innovation competence.The Korean service industry lags behind that of developed countries, and this study analyzed the differences of innovation results according to collaboration partners by the classified industry. By adopting a method that applies industrial classification by Dialogic's innovation pattern, this study showed external cooperation results were different by industrial type. Analysis results revealed that companies cooperate with customers and competitors in many cases; however, product innovation was higher for companies that collaborated with private service companies. In the 'Innovation in services' industry, industry cooperation with universities showed organizational innovation achievements. In the 'Innovation through services' industry, cooperation with customers positively affected marketing innovation achievements. Consequently, the need to foster consulting firms and universities that can professionally collaborate with companies is implied in order to enhance the Korean service industry.


Collaboration partners;innovation performance;service innovation;service innovation pattern;service industry classification


  1. Y-C Chang Benefits of Co-operation on Innovative Performance: Empirical Evidence from the UK's Biomedical Sector PREST Discussion Paper, pp. 01-08, 2001.
  2. Pavitt, K, Sectoral patterns of technical change: towards a taxonomy and a theory, in: Research Policy 13, pp. 343-373, 1984. DOI:
  3. J. T. Hwang, et al., The Impact of Innovative Collaboration on the Performance of Small and Medium Enterprises, Journal of Korea Technology Innovation Society, vol. 13, no. 2, pp. 332-364, Journal of Korea Technology Innovation Society vol. 13, no. 2, 2010.
  4. J. P. Hong &, E. Y. Kim, Sectoral Patterns of Technological Innovation in Korean Manufacturing Sector, Korea Technology Innovation Society, vol. 17, no. 2, pp. 28-50, 2009.
  5. S. M. Hong, A. M. Chang, Characteristics and Activation of Technology Innovation Activity of Knowledge-based Service Sector SMEs by Innovation Patterns, The Korean Small Business Review, vol. 31, no. 4, pp. 274-289, 2009.
  6. K. S. Choi, S. W. Kim, A Study on the Cooperative Strategy of Enterprises-Focusing on the Importance Weight of Cooperative Strategy Factors, The Journal of Digital Policy & Management vol. 11, no. 10, pp. 189-201, 2013.
  7. Y. S. Kim, J. Y. Kim, A Study on the Effects of Collaboration with Large Enterprises of SMEs give to Company Performance: Focusing on Moderating Effect of Entrepreneurship and Market Orientation, Corporate Management Research, vol. 20, no. 2, pp. 169-190, 2013.
  8. Henry W. Chesbrough, Open Innovation: The New Imperative for Creating and Profiting from Technology, 2003.
  9. James F. Moore Predators and Prey: A New Ecology of Competition Harvard Business Review, pp. 75, 1993.
  10. Edvardsson, et al., Customer integration within service development, A review of methods and an analysis of insitu and exsitu contributions, Technovation, pp. 419-429, 2012. DOI:
  11. Feng et al, The effects of customer and supplier involvement on competitive advantage: An empirical study in China, Industrial Marketing Management, pp. 1384-1394, 2011.
  12. Hong, et al, Knowledge sharing and strategic fit in integrated product development projects: An empirical study, International Journal of Production Economicsx, vol. 132, pp. 186-196, 2011. DOI:
  13. Lau, Supplier and customer involvement on new product performance: Contextual factors and an empirical test from manufacturer perspective, Industrial Management & Data Systems, vol. 111, pp. 1384-1394, 2011.
  14. Tracey, Michael, A Holostics Approach to New Product Development: New Insights Journal of Supply Chain Management; ProQuest Central Basic, p. 37, 2004.
  15. Knudsen, The relative importance of interfirm relationships and knowledge transfer for new product development success, Journal of Product Innovation Management, vol. 24, pp. 117-138, 2007. DOI:
  16. Hongyi Sun, et al., The Simultaneous Impact of Supplier and Customer involvement on New Product Performance Journal of Technology Management& Innovation, vol. 5, no. 4, 2010.
  17. H. S. Lee, et al, Performance of Collaboration Activities upon SME's Idiosyncrasy, Journal of Internet Computing and Services(JICS), vol. 14, no. 6, pp. 95-105, 2013. DOI:
  18. Gem?nden, Hans Georg, Thomas Ritter, and Peter Heydebreck, "Network configuration and innovation success: An empirical analysis in German high-tech industries", International Journal of Research in Marketing, vol. 13, no. 5, pp. 449-462, 1996. DOI:
  19. Belderbos, et al, Cooperative R&D and firm performance", Research Policy, vol. 33, no. 10, pp. 1477-1492, 2004. DOI:
  20. Zoonky Lee, et al, Open Collaboration Innovation Methodology (OCIM) : A Methodology for New Service Development, The Jounal of Society for e-Business Studies, vol. 16, no. 1, pp. 49-70, 2011.
  21. J. S. Park, et al., Policy Tasks for Enhancing Services Innovation Activities, KiET, 2011-601, 2011.
  22. S. G. Hwang, Service Industry Productivity and Innovation, Service Economy Brief, pp. 5-8, 2013.
  23. Gadrey, J., F. Gallouj & O. Weinstein, "New modes of innovation. How services benefit industry", in: International Journal of Service Industry Management, vol. 6, no. 3, pp. 4-16, 1995. DOI:
  24. Bart van Ark, et al, Services Innovation Performance and Policy: A Review, Strategy, Research and International Co-operation Department, Directorate-General for Innovation, Ministry of Economic Affairs, The Hague, 2003.