- Volume 18 Issue 7
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A Study on the Effect of Co-operation Partners on Innovation Performance :Focused on service industry
협업 파트너가 혁신성과에 미치는 영향에 관한 연구 :서비스산업을 중심으로
- Jeun, Hyang-Ok (Department of Business Consulting, Daejeon University) ;
- Hyun, Byung-Hwan (Department of Business Consulting, Daejeon University)
- Received : 2017.04.21
- Accepted : 2017.07.07
- Published : 2017.07.31
The service industry, as a new growth engine, has become more important in response to changes in the global economy and the industrial environment. Developed countries have promoted the competitiveness of the service industry and have enhanced economic added value. Developing new services requires extensive resources. Therefore, cooperation and network building capabilities with customers, suppliers, and various knowledge creation agencies are critical sources of competitiveness. This study classified the Korean service industry by industrial type in order to enhance innovation competence.The Korean service industry lags behind that of developed countries, and this study analyzed the differences of innovation results according to collaboration partners by the classified industry. By adopting a method that applies industrial classification by Dialogic's innovation pattern, this study showed external cooperation results were different by industrial type. Analysis results revealed that companies cooperate with customers and competitors in many cases; however, product innovation was higher for companies that collaborated with private service companies. In the 'Innovation in services' industry, industry cooperation with universities showed organizational innovation achievements. In the 'Innovation through services' industry, cooperation with customers positively affected marketing innovation achievements. Consequently, the need to foster consulting firms and universities that can professionally collaborate with companies is implied in order to enhance the Korean service industry.
Collaboration partners;innovation performance;service innovation;service innovation pattern;service industry classification
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