Study on Factors Affecting Intention of Switching China's Mobile Telecommunication Service - Focusing on PPM Theory

중국 이동통신시장에서 서비스 전환의도에 영향을 미치는 요인에 관한 연구 - PPM 이론을 중심으로

  • Received : 2017.05.23
  • Accepted : 2017.07.20
  • Published : 2017.07.28


China's mobile communication market has been growing quantitatively and qualitatively since 2000. Currently, it has secured 1.27 billion mobile subscribers and many of the Korean companies try to enter the Chinese market and cooperation with companies in China is being held. Thus understanding of the Chinese markets is the key to better prepare for future international competition. This study is to identify factors affecting switching intentions and behaviors for Chinese mobile subscribers to other mobile service providers by the PPM and it is to derive correlations between strategies of mobile service providers and users' switching intention by the groups classified by ARPU. We conducted a survey targeting 270 Chinese mobile users and analyze it by using Smart PLS 2.0. In conclusion, push effects have positive influence on intention to switching and relational switching cost among mooring effect have significantly negative influence on intention to switching In particular, intention to switching depending on the groups classified by a level of their ARPU have been shown as significantly different. This study will extend theoretical range of PPM theory in explaining users' switching behaviors and contribute to establish strategies to enter the chinese market.


Chinese telecommunication service market;Intention to Switch;Telecommunication service provider switching;PPM theory;ARPU


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