The Effect of Social Workers' Job Stress on Organizational Effectiveness and the Moderating Role of Organizational Commitment

사회복지사의 직무스트레스가 조직유효성에 미치는 영향과 조직몰입의 조절역할

  • Han, Kyung-Hae (Dept. of Elderly Welfare, Gradual School of Venture, Hoseo University) ;
  • Lim, Wang-Kyu (Dept. of Management Information, Gradual School of Venture, Hoseo University)
  • 한경혜 (호서대학교 벤처전문대학원 노인복지학과) ;
  • 임왕규 (호서대학교 벤처전문대학원디지털정책학회 정보경영학과)
  • Received : 2017.05.10
  • Accepted : 2017.07.20
  • Published : 2017.07.28


The purpose of this study was to investigate the effects of job stress on organizational effectiveness and the moderating role of organizational commitment among social workers. For this study, date were collected from 236 social workers employed at social welfare institutions in the Metropolitan area with structured questionnaires and analyzed using hierarchical regression analysis technique. This study found that three job stress variables(role ambiguity, role conflict and workload) had negative effects on social workers' job satisfaction and organizational citizenship behavior, whereas they positively impacted on their intent to stay, and that organizational commitment buffered the deleterious effects on job stress on organizational effectiveness.


Social Worker;Job Stress;Organizational Effectiveness;Organizational Commitment;Moderating Effect


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