The Influence of the Clinical Nurses' Emotional Labor and Resourcefulness on the Turnover Intention

병원간호사의 감정노동과 자원동원성이 이직 의도에 미치는 영향

  • Kang, So-Ra (Division of Nursing Science, Ewha Womans University) ;
  • Kim, Yoonjung (The Graduate School, Ewha Womans University) ;
  • Seo, Hyung-eun (Department of Nursing, Kyeongbuk College of Health) ;
  • Bang, Yun-Yi (The Graduate School, Ewha Womans University) ;
  • Lee, Gunjeong (Division of Nursing Science, Ewha Womans University)
  • 강소라 (이화여자대학교 간호학부) ;
  • 김윤정 (이화여자대학교 대학원 간호학과) ;
  • 서형은 (경북보건대학교 간호학과) ;
  • 방윤이 (이화여자대학교 대학원 간호학과) ;
  • 이건정 (이화여자대학교 간호학부)
  • Received : 2017.03.13
  • Accepted : 2017.06.09
  • Published : 2017.06.30


This is predictive correlational study to identify the influence of emotional labor and resourcefulness on turnover intention among clinical nurses. The participants were 138 clinical nurses and the data were collected by an online survey using a self-administered questionnaire from 10th to 17th April, 2016.The collected data were analyzed using SPSS program through t-test, One-way ANOVA, Scheffe's test and multiple linear regression. In the results, there were differences in emotional labor by age, marital status, job position, clinical career, shift work, in resourcefulness by gender, clinical career, and in turnover intention by age. As a result of multiple linear regression, emotional labor and resourcefulness were selected as significant related variables affecting nurse's turnover intentions. These factors accounted for 3.7% of turnover intention, which necessitates the consideration of a specific plan to reduce emotional labor and increase resourcefulness for decreasing clinical nurse's turnover intention.


Emotional labor;Hospital;Nurse;Resourcefulness;Turnover intention


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