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The Convergence Relation of Communication, Emotional Labor, and Organizational Commitment among Nurse

간호사의 의사소통능력, 감정노동, 조직몰입 간의 융합관계

  • Received : 2017.05.09
  • Accepted : 2017.06.20
  • Published : 2017.06.28

Abstract

This study was attempted to grasp the convergence relationship between nurse 's communication ability, emotional labor and organizational commitment. For this purpose, 106 nurses working at university hospitals were collected from August 1, 2016 to August 15, 2016. Communication skills were measured by Kim & Woo 's communication ability measurement tool, emotional labor was measured by Morris & Feldman' s tool, and organizational commitment was developed by Mowday et al. Data were analyzed by t-test, ANOVA, and Pearson's correlation. The results showed that the communication ability differed according to age (F = 5.78, p = 0.004), marital status (t = -4.06, p <0.001) and position (t = -5.35, p <0.001). There was a statistically significant correlation between communication ability and organizational commitment (r = 0.293, p = 0.002). This result suggests a convergence implication on the provision of basic data to improve organizational commitment of nurses in nursing practice field.

Keywords

Communication;Emotional Labor;Organizational Commitment;Nursing Care;Convergence

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