A Study on the Role of Service Design in Creating Resident-driven Safe Community

주민주도형 안전 공동체 조성에 있어 서비스디자인의 역할 탐색

  • Jeon, Young-Ok (International Design School for Advanced Studies, Hongik University)
  • 전영옥 (홍익대학교 국제디자인전문대학원)
  • Received : 2017.04.26
  • Accepted : 2017.06.20
  • Published : 2017.06.28


With an increase in urban crimes in various forms, this study is intended to analyze the effectiveness of the service design that presented a new model resolving crime risks through differentiated thinking paradigm and problem approaches. The empirical case addressed in this study is 'the project to create resident-driven safe community in Duryu-dong, Dalseo-gu, Deagu though service design'. This project is evaluated as having prepared a prevention-oriented local safety system through a preemptive and resident-centered process. The project was promoted as a 'natural monitoring capacity building program' for residents to prevent local crimes, a 'social role expansion program' for local safety, and 'crime prevention environment design', which provides comprehensive solutions for residents' safety. Here, designers act as exerts in designing a task-based platform that can be driven by residents rather than a visual environment improver, and reorganizing the local ecosystem by expanding the opportunities for residents to interact. This case identifies the role of service design as binding the solidarity of local residents beyond the improvement of the crime environment and giving them the potential capacity to maintain a safe living space in relation to a safety issues of community.


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