DOI QR코드

DOI QR Code

The Impact of Job Stress and Job Satisfaction on Workforce Productivity in an Iranian Petrochemical Industry

  • Hoboubi, Naser (Student Research Committee, Shiraz University of Medical Sciences) ;
  • Choobineh, Alireza (Research Center for Health Sciences, Shiraz University of Medical Sciences) ;
  • Ghanavati, Fatemeh Kamari (Student Research Committee, Shiraz University of Medical Sciences) ;
  • Keshavarzi, Sareh (Department of Epidemiology, School of Health, Shiraz University of Medical Science) ;
  • Hosseini, Ali Akbar (Health, Safety and Environment (HSE) Department, Zagros Petrochemical Company)
  • Received : 2015.09.23
  • Accepted : 2016.07.13
  • Published : 2017.03.30

Abstract

Background: Job stress and job satisfaction are important factors affecting workforce productivity. This study was carried out to investigate the job stress, job satisfaction, and workforce productivity levels, to examine the effects of job stress and job satisfaction on workforce productivity, and to identify factors associated with productivity decrement among employees of an Iranian petrochemical industry. Methods: In this study, 125 randomly selected employees of an Iranian petrochemical company participated. The data were collected using the demographic questionnaire, Osipow occupational stress questionnaire to investigate the level of job stress, Job Descriptive Index to examine job satisfaction, and Hersey and Goldsmith questionnaire to investigate productivity in the study population. Results: The levels of employees' perceived job stress and job satisfaction were moderate-high and moderate, respectively. Also, their productivity was evaluated as moderate. Although the relationship between job stress and productivity indices was not statistically significant, the positive correlation between job satisfaction and productivity indices was statistically significant. The regression modeling demonstrated that productivity was significantly associated with shift schedule, the second and the third dimensions of job stress (role insufficiency and role ambiguity), and the second dimension of job satisfaction (supervision). Conclusion: Corrective measures are necessary to improve the shift work system. "Role insufficiency" and "role ambiguity" should be improved and supervisor support must be increased to reduce job stress and increase job satisfaction and productivity.

Acknowledgement

Supported by : Shiraz University of Medical Science

References

  1. De Croon EM, Blonk RW, De Zwart BC, Frings-Dresen MH, Broersen JP. Job stress, fatigue, and job dissatisfaction in Dutch lorry drivers: towards an occupation specific model of job demands and control. Occup Environ Med 2002;59:356-61. https://doi.org/10.1136/oem.59.6.356
  2. Munich Personal RePEc Archive [Internet]. The influence of stress and satisfaction on productivity. 2008 [cited 2012 Jun 25]. Available from: http://mpra.ub.uni-muenchen.de/39654/.
  3. Golubic R, Milosevic M, Knezevic B, Mustajbegovic J. Work-related stress, education and work ability among hospital nurses. J Adv Nurs 2009;65:2056-66. https://doi.org/10.1111/j.1365-2648.2009.05057.x
  4. Mursali A, Basuki E, Dharmono S. Relationship between noise and job stress at a private thread spinning company. Univ Med 2009;28:8-16.
  5. Clegg A. Occupational stress in nursing: a review of the literature. J Nurs Manag 2001;9:101-6. https://doi.org/10.1046/j.1365-2834.2001.00216.x
  6. Cox T, Rial-Gonzalez E. Work-related stress: the European picture. Mag Eur Agen Saf Health Work 2002;5:4-6.
  7. Beheshtifar M, Hoseinifar H, Moghadam M. Effect procrastination on workrelated stress. Eur J Econ Finance Admin Sci 2011;38:59-64.
  8. Fairbrother K, Warn J. Workplace dimensions, stress and job satisfaction. J Manag Psychol 2003;18:8-21. https://doi.org/10.1108/02683940310459565
  9. Lu H, While AE, Barriball KL. Job satisfaction among nurses: a literature review. Int J Nurs Stud 2005;42:211-27. https://doi.org/10.1016/j.ijnurstu.2004.09.003
  10. Faragher EB, Cass M, Cooper CL. The relationship between job satisfaction and health: a meta-analysis. Occup Environ Med 2005;62:105-12. https://doi.org/10.1136/oem.2002.006734
  11. Judge TA, Larsen RJ. Dispositional affect and job satisfaction: a review and theoretical extension. Organ Behav Hum Decis Process 2001;86:67-98. https://doi.org/10.1006/obhd.2001.2973
  12. Liaudanskiene R, Varnas N, Ustinovichius L. Modelling the application of workplace safety and health act in Lithuanian construction sector. Technol Econ Dev Eco 2010;16:233-53. https://doi.org/10.3846/tede.2010.15
  13. Naqvi SMH, Khan MA, Kant A, Khan SN. Job stress and employees' productivity: case of Azad Kashmir public health sector. Interdiscip J Contemp Res Bus 2013;5:525-42.
  14. Malek M, Mohammadi S, Attarchi M. Occupational stress and influencing factors, in medical residents of one of the educational hospitals of Tehran University of Medical Sciences. Razi J Med Sci 2011;18:24-35 [in Persian].
  15. Sharifian S, Aminian O, Kiyani M, Barouni S, Amiri F. The evaluation of the degree of occupational stress and factors influencing it in forensic physicians working in legal medicine organization in Tehran-autumn of 2005. Sci J Forensic Med 2006;12:144-50 [in Persian].
  16. Norbakhsh M, Mirnaderi AA. Investigate relationship the organization culture with job satisfaction in between the physical education teachers in Ahvaz City. Olympic J 2004;13:7-18 [in Persian].
  17. Nasirpour A, Raeisi P, Hedayati S. The relationship between organizational cultures and employees productivity. J Health Admin 2009;12:17-24.
  18. Kleinbaum DG, Kupper LL, Morgenstern H. Epidemiologic research: principles and quantitative methods. John Wiley & Sons; 1982.
  19. Jena R, Goswami R. Shift workers vs day workers: a comparative study of physiological, social, and personal well-being. Far East J Psych Bus 2012;8:27-37.
  20. Moradi S, Farahnaki Z, Akbarzadeh A, Gharagozlou F, Pournajaf A, Abbasi AM, Omidi L, Hami M, Karchani M. Relationship between shift work and Job satisfaction among nurses: a cross-sectional study. Int J Hosp Res 2014;3:63-8.
  21. Folkard S, Tucker P. Shiftwork, safety and productivity. Occup Med 2003;53:95-101. https://doi.org/10.1093/occmed/kqg047
  22. Ross JK. Offshore industry shift work-health and social considerations. Occup Med 2009;59:310-5. https://doi.org/10.1093/occmed/kqp074
  23. Kacmar KM, Ferris GR. Theoretical and methodological considerations in the age-job satisfaction relationship. J Appl Psychol 1989;74:201. https://doi.org/10.1037/0021-9010.74.2.201
  24. Clark A, Oswald A, Warr P. Is job satisfaction U-shaped in age? J Occup Organ Psychol 1996;69:57-81. https://doi.org/10.1111/j.2044-8325.1996.tb00600.x
  25. Nwokeocha SM. Academic staff working conditions, organizational commitment and performance of Nigerian universities. Anglia Ruskin University; 2015.
  26. Yin J-CT, Yang K-PA. Nursing turnover in Taiwan: a meta-analysis of related factors. Int J Nurs Stud 2002;39:573-81. https://doi.org/10.1016/S0020-7489(01)00018-9
  27. Bowen CF, Radhakrishna R, Keyser R. Job satisfaction and commitment of 4-H agents. J Extension 1994;32:1-22.
  28. Rizwan M, Waseem A, Bukhari SA. Antecedents of job stress and its impact on job performance and job satisfaction. IJLD 2014;4:187-203.
  29. Scott M, Swortzel KA, Taylor WN. The relationships between selected demographic factors and the level of job satisfaction of extension agents. JSAER 2005;55:102-15.
  30. Duong M-Q. The relationship between demographic characteristics and faculty job satisfaction in Vietnamese higher education. Eur J Res Reflection Educ Sci 2014;2:16-27.
  31. Meleis AI. Transitions theory: middle range and situation specific theories in nursing research and practice. Springer publishing company; 2010.
  32. Wu H, Ge CX, Sun W, Wang JN, Wang L. Depressive symptoms and occupational stress among Chinese female nurses: the mediating effects of social support and rational coping. Res Nurs Health 2011;34:401-7. https://doi.org/10.1002/nur.20449
  33. Verdugo R, Vere A. Workplace violence in service sectors with implications for the education sector: issues, solutions and resources. Geneva: International Labour Office; 2003.
  34. Rizzo JR, House RJ, Lirtzman SI. Role conflict and ambiguity in complex organizations. Adm Sci Q 1970;15:150-63. https://doi.org/10.2307/2391486
  35. Judeh M. Role ambiguity and role conflict as mediators of the relationship between socialization and organizational commitment. Int Bus Res 2011;4:171.
  36. Frimpong JA, Helleringer S, Awoonor-Williams JK, Yeji F, Phillips JF. Does supervision improve health worker productivity? Evidence from the Upper East Region of Ghana. Trop Med Int Health 2011;16:1225-33. https://doi.org/10.1111/j.1365-3156.2011.02824.x