IT SMEs' External Information Network Diversity and Product Quality Improvement in the Era of Technology Convergence: The Mediating Role of the Production Process Improvement

기술 융합 시대에 IT 중소기업의 외부 정보 네트워크의 다양성과 제품 품질 개선: 생산 공정 개선의 매개적 역할

  • Received : 2017.02.26
  • Accepted : 2017.04.20
  • Published : 2017.04.28


Good product quality is so essential to enabling firms to succeed that how to make the product quality better through technology development is one of the most important issues that many CEOs think over. With regard to the product quality improvement from firms' technology development, this study has made an attempt to empirically investigate the effect of the external information network diversity on the product quality improvement of the small and medium-sized enterprises (SMEs) in the information technology (IT) sector, mediated by their production process improvement. This research illuminates the following two points by empirically analyzing the 310 IT SMEs through the ordinary least squares regression analysis. First, IT SMEs' external information network diversity has a positive influence on their product quality improvement from technology development. Second, IT SMEs' production process improvement partially mediates the impact of their external information network diversity on the product quality improvement.


Product Quality Improvement;Production Process Improvement;External Information Network Diversity;IT SMEs;Technology Convergence


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