Influences of Burnout, Emotional labor, and Positive Psychological Capital on Job Satisfaction of Nurses

간호사의 소진, 감정노동 및 긍정심리자본이 직무만족에 미치는 영향

  • Jun, Soo Young (Graduate School of Kyungpook National University.Kangdong Hospital)
  • 전수영 (경북대학교 대학원.강동병원)
  • Received : 2017.02.12
  • Accepted : 2017.03.15
  • Published : 2017.03.31


Purpose: The purpose of this study was to understand job satisfaction, burnout, emotional labor and positive psychological capital and to identify the factors that influence on job satisfaction in the hospital nurses. Methods: This study was conducted through a survey of 274 nurses at two hospitals in the D city, Korea. Data were collected in September 7 to September 23, 2016 using structured questionnaires which included general characteristics, burnout, job satisfaction, positive psychological capital and emotional labor. Data were analyzed using descriptive statistics, ANOVA, and stepwise multiple regression test with SPSS/WIN 22.0. Results: The score for job satisfaction was 3.03 out of 5. Job satisfaction was significantly correlated with burnout, emotional labor and positive psychological capital. The factors influencing job satisfaction were age, burnout, emotional labor and positive psychological capital. The predict variables accounted for 37.5% of job satisfaction. Conclusion: The results of this study show that factors influencing job satisfaction are burnout, emotional labor and positive psychological capital. Therefore, it is necessary to develop intervention programs to improve job satisfaction of nurses for emotional labor reduction and positive psychological capital improvement.


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