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The Effects of Job Characteristics and Empowerment on Job satisfaction of ERP System Users of Small/Medium Businesses

중소기업의 ERP시스템 사용자의 직무특성과 임파워먼트가 직무만족에 미치는 영향

  • Received : 2017.02.01
  • Accepted : 2017.03.20
  • Published : 2017.03.28

Abstract

This study analyzed the effects of job characteristics and empowerment on job satisfaction of ERP system users of small/medium manufacturing & service businesses. In the results of analysis, the detailed factors of job characteristics such as efficiency, authority delegation, and complexity were significant influence factors on ERP users' job satisfaction while the factors of empowerment such as task impact, self-determination, and task meaning had positive effects on users' job satisfaction. However, competence did not have positive effects on job satisfaction. The results of this study showed that most of the ERP system users of small/medium businesses were satisfied with their own jobs.

Keywords

ERP system;Job characteristics;Empowerment;Job satisfaction;Efficiency;Authority Delegation

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