Study on Organizational Performance: Focused on Public Institutions

조직성과에 대한 인식연구: 공공기관을 중심으로

  • 이향수 (건국대학교 행정복지학부 행정학전공) ;
  • 이성훈 (고려대학교 경제학과)
  • Received : 2017.01.23
  • Accepted : 2017.03.20
  • Published : 2017.03.28


In this study, the organizational performance is divided into the policy perspective, the customer perspective, and the internal viewpoint rather than the financial perspective. The public institutions selected as examples of this study are public institutes under the Ministry of Environment, which are established to promote environmental industry development and environmental technology development projects, and promote the dissemination and practical use of developed environmental technologies. The public institutions that were the target of the study were concerned about how to define organizational performance and how to improve organizational performance. In addition, the institutions were interested in measuring performance in terms of customers and policies rather than financial performance. As a result of this study, it was found that the public institutions which were the subject of study were not very high in terms of policy, customer, and internal performance. In order to enhance the organization's policy performance, customer performance and internal performance, it is necessary to communicate smoothly among the members of the organization, horizontal organizational structure, encourage participation in the client's policy process, and redesign the business process from the customer's perspective.


Organizational Performance;Public Organization;Polilcy Performance;Customer Performance;Internal Performance


Supported by : 건국대학교


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