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The Influence of Emotional Labor and Social Support on Burnout of Clinical Nurses

임상간호사의 감정노동과 사회적 지지가 소진에 미치는 영향

  • Lim, Hyeon-Jeong (Dept. of Nursing, Graduate School, Chung-Ang University) ;
  • Park, Kyung Sook (Dept. of Nursing, Red Cross College of Nursing, Chung-Ang University) ;
  • Ban, Hyo-Jung (Dept. of Nursing, Graduate School, Chung-Ang University) ;
  • Lee, Na-Rai (Dept. of Nursing, Graduate School, Chung-Ang University) ;
  • Lee, Yoon-Mi (Dept. of Nursing, Graduate School, Chung-Ang University) ;
  • Lee, Eun-Sook (Dept. of Nursing, Graduate School, Chung-Ang University) ;
  • Jun, Ji-Won (Dept. of Nursing, Graduate School, Chung-Ang University) ;
  • Ha, Seo-In (Dept. of Nursing, Graduate School, Chung-Ang University)
  • Received : 2016.09.28
  • Accepted : 2017.01.20
  • Published : 2017.01.28

Abstract

This study is designed to know the influence of emotional labor and social support on burnout of clinical nurses. 199 nurses working in five general hospitals with more than 500 beds in Seoul were sampled. Mean scores for each category were 3.69 for burnout, 3.08 for emotional labor, and 3.44 for social support. There was statistically significant difference between burnout and demographic characteristics, in age, education level, position, and clinical career; there was statistically significant difference between emotional labor and demographic characteristics, in age, working unit and clinical career. Emotional labor was positively correlated with burnout and social support was negatively correlated with burnout. As a result, factor influencing burnout was emotional labor, age, and social support. This predictor accounted for 31.5% of variance in burnout. Therefore, it is necessary to establish strategies to reduce nurses' emotional labor and improve the awareness of social support.

Keywords

Burnout;Emotional labor;Social support;Emotional exhaustion;Clinical nurses

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