Investigation on Methods to Improve the Reliability of Education Satisfaction Surveys: Focused on the S University Case

교육수요자 만족도조사의 신뢰성 제고방안 탐색: S대학교 사례를 중심으로

  • Ahn, Su-Hyun (Dept. of General Education, Semyung University) ;
  • Lee, Sang-Jun (Dept. of Information & Communication System, Semyung University)
  • 안수현 (세명대학교 교양대학) ;
  • 이상준 (세명대학교 정보통신학부)
  • Received : 2017.10.19
  • Accepted : 2017.12.20
  • Published : 2017.12.28


In order for the consumers of education and university to be mutually communicating well, satisfaction surveys with a correct system are essential. This study points out the causes for insincere responses found in the process of education satisfaction surveys while discussing possible methods to elicit sincere responses from the students. As a result of analyzing S University, it was observed that enforced online evaluation methods did have a high response rate but also monotonously insincere responses showed to have a high ration among them. A second study was carried out in order to improve the research method after confirming the reliability of the research. Study results sowed that through a representative sample survey, monotonous response patterns decreased and the data distribution satisfied normal distribution. Moreover, a focus group interview was carried out in order to understand the root causes and possible solutions to the problem. Lastly, this study revealed the need of diversified attempts and research in order to secure reliability in education satisfaction surveys while proposing methods of improvement.


Supported by : 세명대학교


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