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Case Study on the Library Service Innovation Applying Service Design Methodology

서비스디자인 방법론을 적용한 도서관서비스 혁신 사례분석

  • 이병기 (공주대학교 사범대학 문헌정보교육과)
  • Received : 2016.07.25
  • Accepted : 2016.08.12
  • Published : 2016.08.30

Abstract

Service design is a process and methodology for innovating or creating service. This study analyzed library case that applied service design method to library service innovation and creation. The object of this case studies include 7 library such as Copenhagen's municipal library, State Library of Victoria, Carnegie Library of Pittsburgh, Georgia institute of technology library, North carolina state university library. This study analyzed separately to service design requirements, stake-holders, period, process, tools, result and main feature. The implications obtained through this case study are as follows: (1) The design of the library service are focused on user-centered services, future service creation. (2) The service design for library is designed by the collaboration of all stake-holder. (3) From the point of view of period, the service design is continuous, and it has a nature of the project. (4) The service design in library focus on user experience, processes and prototypes development and application. (5) The service design in library are applied to the new tool such as blue print, customer journey map, touch-point, shadow, persona. (6) The purpose of the service design in library is improved and created services, and is has holistic approach.

Keywords

Library Service;Service Design;User Study;Service Innovation

References

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