A Study on the Improvement of User Centered Public Service Design - focused on Sung-Nam local tax bills

수요자 중심의 공공서비스 디자인 개선방안 - 성남시 지방세 고지서 디자인 개선안을 중심으로

  • 박진희 (용인대학교 미디어디자인학과)
  • Received : 2016.01.29
  • Accepted : 2016.03.20
  • Published : 2016.03.28


I conducted this study, trying to improve the methods of Sung-Nam city local tax bills, which was based on my previous study where I suggested methods into developing redesign of tax bills. Local tax bills are labeled to be very intricate and puzzling experience to tax payers. To resolve this issue, several local governments have redesigned their tax bills for citizens; however, it was not effective. Therefore I apply the methods to protect their privacy on tax bills and provide checks on their pay bills. Also I design to distinguish between different taxes and change into a better layout for their legibility and better understanding on tax bills. From my previous study, I utilized suggestions into Sung-Nam local tax bills which changed flaws into improvements and easier understanding of the tax payers. I believe the improvements in Sung Nam local tax bills will pursue the public interest of the community through public service design innovations.


local tax;tax bills;pay bill;service design;public design;user centered


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