An Uncertainty Study: Focused on the Use of the Edunet System

이용자 불확실성에 관한 연구 - 에듀넷 시스템 활용을 중심으로 -

  • Received : 2016.01.15
  • Accepted : 2016.02.01
  • Published : 2016.02.29


This study investigated users' information seeking behaviors associated with their perceptions of uncertainty. For this study, the data was collected from an user group, who conducted information searches in the field of history, using the KERIS Edunet system and it was analyzed through the comparative analysis of the grounded theory. The results presented users' uncertainty in the following stages: the identification of information needs, the selection of an information system, the selection of search terms, the actual use of the system, and the evaluation of search results. Major implications pertain to the enhancement of the Edunet system and related services. The former includes the improvement of the retrieval mechanisms related to the search and display interfaces. The latter emphasizes the consideration of the origin of uncertainty in the process of the services. In other words, the study suggested to consider the inadequacy of the system functions, the insufficiency of search experiences and the lack of such abilities of particular users.


Uncertainty;Edunet System;Information Seeking Behavior;Information Search Behavior;User Study


Supported by : 한성대학교


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