A Qualitative Research on Conflict Experiences of Clinical Dental Hygienists

임상 치과위생사의 갈등 경험에 관한 질적 연구

  • Cho, Eun-Ju (Department of Dental Hygiene, Namseoul University, General Graduate School) ;
  • Lim, Soon-Ryun (Department of Dental Hygiene, Namseoul University)
  • 조은주 (남서울대학교 일반대학원 치위생학과) ;
  • 임순연 (남서울대학교 치위생학과)
  • Received : 2016.10.08
  • Accepted : 2016.11.15
  • Published : 2016.12.31


This study was aimed at exploring the meaning and essence of the conflict experiences of clinical dental hygienists. In-depth interviews with 13 dental hygienists working in a dental clinic were conducted. Giorgi's method was used for qualitative analysis of the data. Conflict experiences of clinical dental hygienists were categorized into four central meaning as task conflicts, interpersonal conflicts, organizational environment conflicts, and conflict management style. Participants felt more sensitive towards the attitudes of people than treatment itself. Further studies on the multifaceted approach to conflict experiences of dental hygienists should be made. Additional research is necessary to develop effective measures and program to prevent and reduce conflict and stress in the work environment of dental hygienists.


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