Service Design in Airport for Sharing the Cultural Difference Among Tourists

여행객들의 문화적 차이 공유를 위한 공항 내 서비스 디자인 제안

  • Gu, Min Hui (Dept. of Design Management, Hongik Univ., International Design School for Advanced Studies) ;
  • Kim, Seung-In (Digital Media Design, Hongik Univ., International Design School for Advanced Studies)
  • 구민희 (홍익대학교 국제디자인전문대학원 디자인경영전공) ;
  • 김승인 (홍익대학교 국제디자인전문대학원)
  • Received : 2016.06.23
  • Accepted : 2016.10.20
  • Published : 2016.10.28


There has been an enormous increase not only in the international economic exchanges but also in the cultural exchanges. However, studies to settle the cultural differences have been studied a lot with in economic and business partial but research of eliminating cultural differences for travelers has not been studied. Therefore, in this study, we tried to develop the service design to eliminate the cultural differences. To set the spatial range, we choose airport which can be the hub and the door of the travelers at the same time. Moreover, we tried to understand the meaning of communication and sharing to resolve differences in culture through literature studies. Further, we analyzed the airport application and examples of Wi-Fi linked services, so can be applied to the proposal. Travelers share the cultural differences by themselves; through the Wi-Fi service in the airport, and the existing airport application. We expect to be able to resolve the cultural differences between nations and develop not only their prosperity but also the national image by this service.


Tourist;Culture Difference;Sharing;Airport Service;Service Design;Sharing Culture


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