- Volume 14 Issue 10
DOI QR Code
The Effect of Service Usefulness of Mobile Communication Services on Team Project Performance in the Convergence Era
융복합 시대 모바일 커뮤니케이션 서비스 유용성이 팀 과제 성과에 미치는 영향
- Hong, Se-il (School of Business, Yeungnam University) ;
- Kim, Byoung-soo (School of Business, Yeungnam University)
- Received : 2016.08.26
- Accepted : 2016.10.20
- Published : 2016.10.28
Recently, collaborations through MCS use in team projects are frequently conducted. This study developed a research model to examine the impact of collaboration through MCS on project performance. Team commitment and team trust regarded as the key drivers of enhancing project performance. Moreover, we also investigated the effect of usefulness of MCS on project performance. We posit ubiquity, polychronic use, and ease of use as the key antecedents of usefulness of MCS. The proposed theoretical framework was tested by using survey data collected from 116 university students who have rich experience with collaboration through MCS. PLS was employed for the analysis of the data. The analysis results showed that team trust significantly influences team commitment and project performance, respectively. However, usefulness of MCS is not significantly related to team commitment, while it play a prominent role in enhancing project performance. The results reveals that ease of use has a significant effect on usefulness of MCS, whereas ubiquity and polychronic use are not significantly related to it. From theoretical and practical perspective, this paper can provide in-depth knowledge of the effects of collaboration via MCS on project performance.
Service Usefulness;Collaboration;Ubiquity;Polychronic Use;Team Trust;Team Commitment
Grant : BK21플러스
Supported by : 영남대학교
- S. C. Park and S. W. Chae, "A study on user's resist and productivity using smart device in the smartwork context," Journal of Information Systems, Vol. 23, No. 3, pp. 143-164, 2014. https://doi.org/10.5859/KAIS.2014.23.3.143
- B. Kim, B. Kwon, S. Woo and J. Chun, "The effect of collaboration through mobile messenger service on team performance in team projects: Focused on negative effect," Journal of Digital Convergence, Vol. 14, No. 3, pp. 95-103, 2016.
- S. J. Shim and Y. C. Han, "Analyzing the factors affecting the team performance with cloud-based collaborative tools," Journal of Business Research, Vol. 30, No. 3, pp. 233-258, 2015.
- K. Jehn, "A multimethod examination of the benefits and detriments of intragroup conflict," International Journal of Conflict Management, Vol. 5, pp. 223-238, 1995.
- H. Y. Hwang, Y. K. Choi, Y. G. Kim and W. Kim, "The effect of trust in peers on team performance," Journal of Industrial Economics and Business, Vol. 18, No. 4, pp. 1515-1539, 2005.
- X. Zhang and V. Venkstesh, "Explaining employee job performance: the role of online and offline workplace communication networks," MIS Quarterly, Vol. 37, No. 3, pp. 695-722, 2013. https://doi.org/10.25300/MISQ/2013/37.3.02
- H. Ajjan, R. Hartshorne, Y. Cao and M. Rodriguez, "Continuance use intention of enterprise instant messaging: a knowledge management perspective," Behaviour & Information Technology, Vol. 33, No. 7, pp. 678-692, 2014. https://doi.org/10.1080/0144929X.2014.886722
- K. T. Kwak, Y. J. Cheon, S. H. Oh, S. G. Choi, I. S. Lee and J. W. Kim, "Why people feel stressful in using mobile social network: from socio-technical perspective based on KAKAOTalk user survey data," Korean Management Review, Vol. 41, No. 6, pp. 1405-1434, 2012.
- Y. A. Kim and H. K. Shin, "A study on the effects of group characteristics of smart work users on intention to use smart work," Journal of Digital Convergence, Vol. 10, No. 11 pp. 165-174, 2012.
- A. Gupta, H. Li and R. Sharda, "Should I send this message? understanding the impact of interruptions, social hierarchy and perceived task complexity on user performance and perceived workload," Decision Support Systems, Vol. 55, No. 1, pp. 135-145, 2013. https://doi.org/10.1016/j.dss.2012.12.035
- K. S. Shin and A. Y. Suh, "Knowledge networks, IT use, and performance in virtual teams: a social network analysis," Korean Management Review, Vol. 38, No. 1, pp. 75-103, 2009.
- H. Y. Ku, H. W. Tseng and C. Akarasriworn, "Collaboration factors, teamwork satisfaction, and student attitudes toward online collaborative learning," Computers in Human Behavior, Vol. 29, No. 3, pp. 922-929, 2013. https://doi.org/10.1016/j.chb.2012.12.019
- M. K. Sung, S. H. Bhang and S. H. Kwon, "An exploratory study on perception and changes due to smartwork: focusing on experience of smartwork participants," Journal of Lifelong Learning Society, Vol. 7, No. 3, pp. 79-107, 2011. https://doi.org/10.26857/JLLS.2011.12.7.3.79
- S. H. Lee, H. O. Do and K. D. Seo, "A study on management plans for activating of smart work," Journal of Digital Convergence, Vol. 9, No. 4, pp. 245-252, 2011.
- S. I. Yu, S. H. Lee and H. W. Kim, "An exploratory study on smart work: a systems thinking approach," Entrue Journal of Information Technology, Vol. 12, No. 3, pp. 57-73, 2013.
- I. Reychav and D. Wu, "The interplay between cognitive task complexity and user interaction in mobile collaborative training," Computers in Human Behavior, Vol. 62, pp. 333-345, 2016. https://doi.org/10.1016/j.chb.2016.04.007
- J. W. Bishop and K. D. Scott, "Organization commitment and team commitment in team environment," Journal of Applied Psychology, Vol. 85, pp. 439-450, 2000. https://doi.org/10.1037/0021-9010.85.3.439
- R. C. Mayer, J. H. Davis and F. D. Schoorman, "An integrative model of organizational trust," Academy Management Review, Vol. 20, No. 3, pp. 709-734, 1995. https://doi.org/10.5465/amr.1995.9508080335
- L. L. Thompson, Making the Team: A Guide for Managers, Upper Saddle River, NJ: Pearson Education, 2003.
- R. A. Guzzo and G. P. Shea, "Group performance and intergroup relations in organizations," Handbook of Industrial and Organizational Psychology, Dunnette, M. D. and L. Hough, CA: Consult. Psychol. Press, 269-313, 1992.
- Y. M. Goh, J. Y. Kim and M. H. Chung, "The effects of team network characteristics and boundary spanning activities on knowledge management performances: the mediating role of trust," Knowledge Management Research, Vol. 14, No. 4, pp. 101-120, 2013.
- D. K, Yoo, J. K. Lim and J. H. Lim, "The structural relationships between control types over salespeople, their responses, and job satisfaction-mediating roles of role clarity and self-efficacy-," Journal of Global Scholars of Marketing Science, Vol. 17, No. 4, pp. 23-49, 2007.
- A. Mukherjee and N. Malhotra, "Does role clarity explain employee perceived service quality?: A study of antecedents and consequences in call centres," International Journal of Service Industry Management, Vol. 17, No. 5, pp. 444-473, 2006. https://doi.org/10.1108/09564230610689777
- B. Kang and S. Oh, "The influences of salesperson's customer orientation, role obviousness, role conflict, job satisfaction, and organizational commitment on the company's performance," Journal of Channel and Retailing, Vol. 14, No. 3, pp. 1-18, 2009.
- C. Yilmaz and S. D. Hunt, "Salesperson cooperation: the influence of relational, task, organizational, and personal factors," Journal of the Academy of Marketing Science, Vol. 29, No. 4, pp. 335-357, 2001. https://doi.org/10.1177/03079450094207
- L. B. Robert, The Social Work Dictionary, 3th ed. NASW Press, 1995.
- Liu, M L., N. T. Liu, C. G. Ding and C. P. Lin, "Exploring team performance in high-tech industries: Future trends of building up teamwork," Technological Forecasting and Social Change, Vol. 91, pp. 295-310, 2015. https://doi.org/10.1016/j.techfore.2014.03.014
- Y. K. Suk, "Team project activity and satisfaction in business education," Journal of Digital Convergence, Vol. 12(7), pp. 217-227, 2014.
- H. M. Jeong and W. G. Cho, "The effect of perceived usefulness and perceived easy of use on web based distance learning: Focused on Korean high school students," The e-Business Studies, Vol. 12, No. 2, pp. 255-272, 2011.
- E. A. Kim and H. J. Mun, "The effect of perceived time on intention to use mobile service-considering the moderating effect of ubiquitous," Journal of Information Systems, Vol. 18, No. 3, pp. 155-181, 2009. https://doi.org/10.5859/KAIS.2009.18.3.155
- S. Choi, "Determinants of user perceived value and its influence on the usage of smartphone based mobile commerce: focusing on service ubiquity and user control," The Journal of Society for e-business Studies, Vol. 18, No. 4, pp. 273-299, 2013.
- D. Tojib and Y. Tsarenko, "Post-adoption modeling of advanced mobile service use," Journal of Business Research, Vol. 65, pp. 922-928, 2012. https://doi.org/10.1016/j.jbusres.2011.05.006
- S. T. Oh, J. U. Kim and S. C. Park, "The effects of technostress and work connectivity after work hours on job satisfaction: focusing on a mediating role of work-life conflicts," Journal of Information Technology Applications & Management, Vol. 22, No. 2, pp. 71-93, 2015.
- E. M. Rogers, Diffusion of Innovations(4th ed), Free Press, 1995.
- R. Morgan and S. Hunt, "The commitment-trust theory of relationship marketing," Journal of Marketing, Vol. 58, pp. 20-38, 1994.
- J. F. Hair, G. T. M. Hult, C. M. Ringle and M. Sarstedt, A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM), Sage, Thousand Oaks, 2013.
- J. Hair, R. Anderson and R. B. Tatham, Multivariate Data Analysis, Upper Saddle River, NJ: Prentice Hall, 1998.
- C. Fornell and D. F. Larcker, "Evaluating structural equation models with unobservable variables and measurement error," Journal of Marketing Research, Vol. 18, No. 1, pp. 39-50, 1981, https://doi.org/10.2307/3151312
- H. O. Nho, Y. H. Kim and S. J. Hong, "A study on technostress of information communication technology user", Journal of the Korea Convergence Society, Vol. 6, No. 4, pp. 41-46, 2015. https://doi.org/10.15207/JKCS.2015.6.4.041
- J. H. Kim and K. H. Lee, "Measures to improve the work process through the convergence of social welfare based on IT", Journal of the Korea Convergence Society, Vol. 5, No. 4, pp. 33-38, 2014. https://doi.org/10.15207/JKCS.2014.5.4.033