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Effect of social support on the organizational commitment and the service quality of the labors in the convergence service industry

사회적지원이 융복합서비스산업 종사자의 조직몰입과 서비스품질에 미치는 영향

  • Lee, Ja-Hyun (Dept. of Information Management, Graduate School of Venture, Hoseo University) ;
  • Yang, Hae-Sool (Dept. of Information Management, Graduate School of Venture, Hoseo University)
  • 이자현 (호서대학교 벤처대학원 정보경영학과) ;
  • 양해술 (호서대학교 벤처대학원 정보경영학과)
  • Received : 2016.09.01
  • Accepted : 2016.10.20
  • Published : 2016.10.28

Abstract

This study aims to explore the influence of the social support services that have an effect on the organizational commitment and service quality of the labors working in the convergence service industry. Data for this study were collected from 233 labors working in the convergence service industry;20 smaller businesses located in Seoul and the metropolitan area. Structural equation modeling analysis method was performed for analyzing key data. As a study result, support of seniors and colleague, which is regarded as the variable of social support, had a significant positive effect on organizational commitment of the labors working in the convergence service industry. It also had a significant positive effect on the service quality that organizational commitment went through the support of the seniors and colleagues. I discussed theoretical and empirical implications with these findings and described the future research.

Keywords

Social Support;Support colleague;Firm support;Organizational Commitment;Quality of Service;Convergence service industry

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