A Study on the Improvement of In-Home Care Service Quality through Evaluation of Services and Agency by Long-term Care Workers

요양보호사의 기관 및 서비스 평가를 통한 재가노인서비스 품질 향상 방안

  • Received : 2016.09.02
  • Accepted : 2016.10.20
  • Published : 2016.10.28


The objective of this study is to suggest methods to improve in-home service quality through service evaluation by long-term care workers. To achieve this objective, general characteristics of 223 long-term care workers, evaluation of service and agency, and retraining needs have been surveyed. An assessment of the survey results have resulted in the following conclusions. Though long-term care workers are not uneducated, the majority face unstable employment. And the content of supervision hoped for in producing improved long-term care services has been found to be based on the service-user's relationships. Moreover, among topics needing to be addressed for retraining, much attention has been shown for understanding of the elderly and their families, health care knowledge about geriatric diseases, and counseling techniques directed towards the affected person and their family. Findings from the research are as follow: enhancing the quality of long-term care requires a structural reassessment; upgrading the quality of care agencies requires the improvement of methods used to raise awareness of users and their guardians and the expansion of opportunities for education programs for professionalism.


In-Home Care Service for elderly;Long-term Care Workers;Service Quality;Long-term Care Insurance;supervision


Supported by : 한국연구재단


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