A Suggestion on the New Service Research Framework

서비스연구의 프레임워크 제안

  • Kim, Hyunsoo (School of Business Administration, Kookmin University)
  • 김현수 (국민대학교 경영대학 경영학부)
  • Received : 2015.08.07
  • Accepted : 2015.09.23
  • Published : 2015.09.30


The current research suggests a new service research framework for service researchers and practitioners. A comprehensive and streamlined research framework is essential for rapid growth of service industry with support of academic researches. An in-depth analysis on relevant service research fremeworks and major research issues on service sector and service nature has been performed. Past and present research frameworks on service sector have been reviewed based on the nature of service and the desirability for service industry development. A new research framework has been derived and a five-section model has been suggested. The results of this research can be used for finding useful research topics in service sector. Future research is needed to develop service research as a solid and major academic field in the new economy.


Supported by : 국민대학교


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