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Influence of organizational communication satisfaction on job satisfaction, organizational commitment, and turnover intention : Focused on the mediated effects of interpersonal stress

치과위생사의 조직 커뮤니케이션 만족이 직무만족, 조직몰입, 이직의도에 미치는 영향: 대인관계 스트레스 매개효과를 중심으로

Park, Young-Nam;Choi, Yong-Keum;Ryu, Da-Young
박영남;최용금;류다영

  • Received : 2015.06.15
  • Accepted : 2015.10.02
  • Published : 2015.10.30

Abstract

Objectives: The purpose of the study was to investigate the influence of organizational communication satisfaction on the job satisfaction, organizational commitment, and turnover intention in the dental hygienists. Methods: A self-reported questionnaire was completed by 227 dental hygienists in Chungnam. The questionnaire consisted of 4 questions of general characteristics of the subjects, 8 questions of interpersonal stress, 12 questions of organizational communication satisfaction, 5 questions of job satisfaction, 5 questions of organizational commitment, and 5 questions of turnover intention. The four variables were measured by Likert 7 point scale. Data were analyzed using SPSS version 18.0 for frequency analysis, t test, one way ANOVA, Pearson's correlation coefficient, and stepwise regression analysis. Sobel test was used to verify the mediating effects. Results: The interpersonal stress was proportional to turnover intention and inversely proportional to the organizational communication satisfaction, job satisfaction, and organizational commitment(p<0.01). The organizational communication satisfaction was proportional to the job satisfaction and organizational commitment, and inversely proportional to turnover intention(p<0.01). The interpersonal stress had a meditating effect between organizational communication satisfaction, and job satisfaction. It also gave the mediating effect between organizational communication satisfaction and organizational commitment. Conclusions: The effective organization management system can enhance the job satisfaction, organizational commitment, and turnover intention reduction in the dental hygienists.

Keywords

interpersonal stress;job satisfaction;organizational commitment;organizational communication satisfaction;turnover intention

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