Effects of Smart-Work IT-Resources on the Work Efficiency and Corporate Performance in Service Industry

서비스 산업에서 스마트워크 IT자원이 업무효율성과 기업성과에 미치는 영향

  • Lee, Min-Woo (Dept. of Business Administration, Graduate School, Hanyang University) ;
  • Kim, Seung-Chul (School of Business, Hanyang University)
  • 이민우 (한양대학교 일반대학원 경영학과) ;
  • 김승철 (한양대학교 경영대학)
  • Received : 2015.05.11
  • Accepted : 2015.07.16
  • Published : 2015.07.28


With advances in IT Smart-Work is emerging as a new way of conducting business and several companies are considering to introduce the Smart-Work digital convergence technology. In this paper, we examined the effects of the Smart-Work IT resources on the work efficiency and the corporate performances in service industry by applying the Resource-Based View. The results of the structural equation modelling analysis showed that Smart-Work IT infrastructure and individual IT skills had positive influence on individual work efficiency while business application software and IT skills affected team work efficiency. Also, we confirmed that individual and team work efficiency positively affect financial and market performance of business firms. With the findings of the study, we expect that the introduction of Smart-Work would have positive effect, at least in service industry, on work efficiency and corporate performance, which will in turn lead to gaining competitive advantage for those firms adopting Smart-Work.


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