Development of Level of Service by Complaints Characteristics through the Analysis of Complaints Data

민원 자료 분석을 통한 민원 특성별 서비스 관리기준 설정

  • Received : 2015.04.06
  • Accepted : 2015.05.07
  • Published : 2015.05.31


One of the most important requirements in the development of asset management system of wastewater facilities is to determine the level of management of the service related to supply of wastewater. After the sewage facilities were built, many parts of the replacement or repair items will be occurred by the requests of the users on the way of operation and management. To manage the level of those services, where site and which complains is occurred have to be searched, and have to setting the aim of managing the service for objects to improvement. In this study, the complaints related with the sewage of S-area were analyzed, in which is progressed the domestic asset management development for the facilities and pipes related to wastewater. Based on these complaints data, the regional characteristics of S-area by causes and subject of complaints is analysed, and developed more detail management standard than current level. And also service level management strategies of advanced asset management benchmark agency for improving to service level management standard is compared and constructed basement for building the best practice of S area.


Supported by : 한국산업기술평가관리원


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