Models for Social Media-Based Governments

  • Khan, Gohar Feroz (School of Industrial Management, Korea University of Technology & Education (KoreaTECH))
  • Received : 2014.09.10
  • Accepted : 2015.04.07
  • Published : 2015.06.30


Public sectors around the world utilize social media tools and technologies in their daily activities for a variety of purposes, including disseminating useful information, fostering mass collaboration, and enforcing laws and regulations. A number of social media-based government stage models have emerged to document this use. In this chapter, we conducted a qualitative meta-synthesis of four social media-based government models. These models include 1) the open government maturity model, 2) the social media utilization model, 3) the adoption process for social media, and 4) the social media-based engagement model. The concepts, metaphors, and themes contained in these developmental models are extracted through a series of in-depth semantic analyses of descriptions, resulting in a common frame of reference.


Supported by : Korea University of Technology and Education (KoreaTECH)