The User Satisfaction Analyses for the Multimedia Room of Academic Libraries in the Northeast Seoul

대학도서관 멀티미디어실에 대한 이용자 만족도 분석 - 서울동북부사립대학교도서관을 중심으로 -

  • 박세미 (한성대학교 대학원 문헌정보학과) ;
  • 김양우 (한성대학교 지식정보학부)
  • Received : 2015.02.14
  • Accepted : 2015.03.04
  • Published : 2015.03.30


While a number of studies have been conducted on the multimedia rooms in academic libraries, they have limitations both in the research scope and in the data analysis methods. The principal limitations are: (1) Lack of investigation on the variation in user satisfaction by users' major areas and utilization behaviors; (2) Insufficiency of examining the variation in user satisfaction with diverse library areas; (3) Lack of consideration of service providers' opinions. Accordingly, this study aimed to examine the follows: (1) investigating how users' major fields and utilization behaviors affect user satisfaction; (2) determining the relationships between the area satisfaction factors and satisfaction in general; and (3) discovering what to improve, as indicated by users and service providers. On the basis of the results, the suggestions relate to the improvements of the followings: (1) the existing system; (2) equipments and facilities; (3) resources; (4) user education; and (5) administrative and legal support.


Academic Library;Multimedia Room;User Satisfaction


Supported by : 한성대학교


  1. 김선애. 2008. 대학도서관의 이용자만족도와 충성도에 관한 연구: K대학도서관의 이용자를 대상으로. 한국문헌정보학회지, 42(3): 281-299.(Kim, Sun Ae. 2008. "A Study on the User Satisfaction and Loyalty of University Library Users." Journal of the Korean Library and Information Science Society, 42(3): 281-299.)
  2. 김정희, 김태수. 2009. 도서관 서비스 품질 평가를 통한 전문도서관 이용자 만족도 연구. 정보관리학회지, 26(3): 69-87.(Kim, Jung Hee and Tae Soo Kim. 2009. "A Study on Special Library's User Satisfaction with the Library Service Quality Evaluation." Journal of the Korean Society for Information Management, 26(3): 69-87.)
  3. 노동조, 남민석. 2013. 6시그마 도구를 활용한 대학도서관 멀티미디어 서비스 개선 변수 도출에 관한 연구. 정보관리학회지, 30(1): 111-129.(Noh, Dong Jo and Min Seok Nam. 2013. "A Study on Identifying Factors Affecting Improvement for Academic libraries Multimedia Services Using Six Sigma Methodology." Journal of the Korean Society for Information Management, 30(1): 111-129.)
  4. 배성락. 2011. 대학도서관 멀티미디어실의 이용행태 및 개선 방안에 관한 연구: S 대학도서관을 중심으로. 석사학위논문. 신라대학교 교육대학원, 도서관교육전공.(Bae, Sung Rak. 2011. A Study on the User Behavior and Improvement Plans of a Multimedia Section in a University Library: Focused on S University Library. M.A. thesis. Silla University, Korea.)
  5. 백혜숙. 2004. 대학도서관 전자정보실 운영실태 및 활성화 방안: 광주.전남지역 대학도서관의 사례를 중심으로. 석사학위논문. 순천대학교 경영행정대학원.(Back, Hye Suk. 2004. A Study of activating plans and operational conditions of multimedia room in university library: centering around the cases of university library in kwangju and Jeonnam. M.A. thesis. Sunchon National University Korea.)
  6. 서여화. 2006. 공공도서관 디지털자료실 운영실태 분석과 정책대안 모색: 경남지역 공공도서관을 대상으로. 석사학위논문. 신라대학교 교육대학원, 도서관교육전공.(Suh, Yu Wha. 2006. A policy study on the management of digital material center of public libraries: Based on an analysis of current status in Gyeongsangnamdo. M.A. thesis. Silla University, Korea.)
  7. 심상순. 1997. 대학도서관 전자정보실의 공간구성 단위면적 기준. 석사학위논문. 경북대학교 대학원, 문헌정보학과 도서관학 전공.(Sim, Sang Soon. 1997. Academic Library Multimedea Room Space Standard. M.A. thesis. Kyungpook National University, Korea.)
  8. 이성신. 2013. 공공도서관 서비스이용자 만족도와 충성도의 상관관계분석 및 매개변수. 한국비블리아학회지, 24(1): 83-103.(Lee, Seong Sin. 2013. "Correlation Between Public Library Service User Satisfaction and Loyalty and Moderator Variables." Journal of the Korean Biblia Society for Library and Information Science, 24(1): 83-103.)
  9. 이지원. 2000. 국내 대학도서관 전자정보실 운영실태 및 이용자 연구. 석사학위논문. 숙명여자대학교 대학원, 문헌정보학과 정보학 전공.(Rhee, Ji Won. 2000. A Study on Users and Service Management in The Electronic Resources Centers in The University Libraries in Korea. M.A. thesis. Sookmyung Women's University, Korea.)
  10. 정기열. 2008. 멀티미디어정보실의 운영 실태 및 이용자 만족도 분석: 마산.창원지역 대학을 중심으로. 석사학위논문. 대구대학교 대학원, 문헌정보학과 정보학 전공.(Jung, Ki Yeol. 2008. A Study on the Operational Reality and User's Satisfaction of Information Commons: Focused on Colleges and Universities in Masan & Changwon. M.A. thesis. Daegu University Gyungbuk, Korea.)
  11. 차성종. 2011. 우리나라 공공도서관의 이용자만족도에 관한 연구: 2010 공공도서관 운영 평가 이용자 만족도 조사 결과를 중심으로. 정보관리학회지, 28(1): 285-308.(Cha, Sung Jong. 2011. "A Study on the User Satisfaction of Public Library Users in Korea." Journal of the Korean Society for Information Management, 28(1): 285-308.)
  12. Albanese, Andrew Richard. 2004. "Campus Library 2.0." Library Journal Archive Content, 129(7): 30-33.
  13. Bailey, D. Russell and Barbara Gunter Tierney. 2008. Transforming Library Service Through Information Commons. Chicago: American Library Association.
  14. Hass, Leslie and Jan Robertson. 2004. SPEC Kit 281: The Information Commons. Washington D.C.: Association of Research Libraries.
  15. Khan, Shakeel. A. and Farzana Shafique. 2011. "Role of Departmental Library in Satisfying the Information Needs of Students: A Survey of Two Departments of the Islamia University of Bahawalpur." Pakistan Journal of Library and Information Science, (12): I1-I6
  16. Lian, Shiguo, Jean-Henry Morin, Stefanos Gritzalis, and Gregory L. Heileman. 2012. "Special Issue on Ubiquitous Multimedia Services." Information Systems Frontiers, 14(3): 477-479.
  17. MacWhinnie, Laurie. A. 2003. "The Information Commons: The Academic Library Of The Future." Portal: Librarians and the Academy, 3(2): 241-256.
  18. Junping, Qiu, Su Jinyan, Li Luo, and Zhou Chunlei, 2008. "The Application of Multimedia in Academic Library." MultiMedia and Information Technology, 2008. MMIT '08. International Conference on, 703-706.