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The User Satisfaction Analyses for the Multimedia Room of Academic Libraries in the Northeast Seoul

대학도서관 멀티미디어실에 대한 이용자 만족도 분석 - 서울동북부사립대학교도서관을 중심으로 -

  • 박세미 (한성대학교 대학원 문헌정보학과) ;
  • 김양우 (한성대학교 지식정보학부)
  • Received : 2015.02.14
  • Accepted : 2015.03.04
  • Published : 2015.03.30

Abstract

While a number of studies have been conducted on the multimedia rooms in academic libraries, they have limitations both in the research scope and in the data analysis methods. The principal limitations are: (1) Lack of investigation on the variation in user satisfaction by users' major areas and utilization behaviors; (2) Insufficiency of examining the variation in user satisfaction with diverse library areas; (3) Lack of consideration of service providers' opinions. Accordingly, this study aimed to examine the follows: (1) investigating how users' major fields and utilization behaviors affect user satisfaction; (2) determining the relationships between the area satisfaction factors and satisfaction in general; and (3) discovering what to improve, as indicated by users and service providers. On the basis of the results, the suggestions relate to the improvements of the followings: (1) the existing system; (2) equipments and facilities; (3) resources; (4) user education; and (5) administrative and legal support.

Keywords

Academic Library;Multimedia Room;User Satisfaction

Acknowledgement

Supported by : 한성대학교

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