Impact of Supervisor's Leadership Styles on Organizational Citizenship Behavior: Mediation Effects of Multi-dimensional Measure of Justice in the Service Industry

상사의 리더십 유형이 조직시민행동에 미치는 영향: 서비스산업에서 다차원적 공정성의 매개효과

  • Jeon, Jun-Ho (Korea Reserch Institute for Human Settlements) ;
  • Han, Kyung-Il (Dept. of Business Administration, Anyang University)
  • Received : 2014.11.27
  • Accepted : 2015.03.20
  • Published : 2015.03.28


As the service industry has been getting increased attention as the core for the national economic growth, in order to promote growth and development of the industry, in-depth research on the workers in the industry has been timely called for. Therefore current study aims to explore the effect of leadership style on organizational citizenship behavior(ie OCB) for increased productivity of workers in the service industry, and the role of multi-dimensional justice in the relationship between them. The findings suggest that transformational and transactional leadership both have positive effect on OCB, implying that application of leadership style that is appropriate to the context may be more important, Also, mediation test of multi-dimensional justice resulted partial mediation effect except for the procedural justice in the relationship between transformational leadership and OCB.


Service Industry;transformational Leadership;transactional leadership;Justice;Organizational Citizenship Behavior


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