Research on Consumer Protection of Carrier Billing Services

통신과금서비스 소비자 보호 방안 연구

  • 유순덕 (한세대학교, e-비즈니스학과) ;
  • 김정일 (한세대학교, e-비즈니스학과)
  • Received : 2015.01.08
  • Accepted : 2015.03.20
  • Published : 2015.03.28


Carrier billing services market is growing according to the technical development. This study investigated the limiting factor in carrier billing services and suggested the improvement factor for it using the Delphi Method. The amount money to use in carrier billing charges should be provided in their credit based and the accumulated payment using a text message is displayed and also telecommunications carriers and carrier billing firms are the least responsible for consumer harm. It also provides administrative responsibility for communications carriers and billing services company for non recognition and payment. The service provider to prove negligence not proven by consumer and telecommunications billing service delinquency rate is applied at a rate such as a credit card and it also should integrate retail payment and service fee. This study will contribute to the communication billing services market growth through improved communication billing service. Further research is needed to continue the study of the factors that emerged from communication and billing services due to emerging technologies and services.


Carrier Billing Service;Consumer Protection;Improvement;Mobile Services;Mobile payment market;e-banking service


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