Impact of Emotional Labor on Job Burnout Marine Police Officials

해양경찰공무원의 감정노동이 직무소진에 미치는 영향

  • Kim, Jong-Gil (Department of Coast Guard Science, Kunsan National University)
  • 김종길 (군산대학교 해양경찰학과)
  • Received : 2015.11.16
  • Accepted : 2015.12.28
  • Published : 2015.12.31


Due to paradigm shift in administration, the field of police administration, like its civilian counterpart, is spending effort to improve customer-oriented civil complaint service system, and this is leading to a negative factor in service providers, emotional labor, among police officers. This study examines amount of emotional labor of maritime police officers, and verify the effects of emotional labor on exhaustion. Results show maritime police officers experience about the same amount of emotional labor as other public workers, and emotional labor has effects on work exhaustion. In other words, perception of incongruity of emotion has positive effects on exhaustion on cynical attitude. Attention to emotional expression has negative effects on decrease of job effectiveness. As such, if the problem of emotional labor is neglected, it leads to exhaustion and can become a significant obstacle to performance due to negative organizational influence. Also, it can lead to serious physical and mental problems on the individual level. Therefore, policy implementation to prevent this problem is necessary.


Supported by : 군산대학교


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