Literature Review of Queston Taxonomy for Developing User-participatory Reference Service

이용자 참여형 참고 서비스 개발을 위한 질문 유형 구분에 대한 문헌적 고찰

  • 박종도 (중앙대학교 문헌정보학과)
  • Received : 2015.11.09
  • Accepted : 2015.11.16
  • Published : 2015.11.30


Question taxonomy is one of main approaches to understand the questioner's information need so that we can assign relevant answerers to the question submitted by the user. The goal of this study is to investigate question taxonomy of question and answering services, which are available online and in libraries and understand the characteristics of question answering services by type. In order to achieve the goal, this study examines the types of questions appeared in literature, specifically focusing on social reference, question answering systems, and reference services, and then provides a summary of question taxonomy found in question answering services.


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