A Study on the Effects of Emotional Labor on Counterproductive Work Behavior: Mediated by Job Satisfaction and Organizational Commitment

감정노동이 반생산적 과업행동에 미치는 영향에 관한 연구: 직무만족과 조직몰입을 매개로

  • 한나영 (고신대학교 인터넷비즈니스학과) ;
  • 배상욱 (부경대학교 경영학과)
  • Received : 2015.08.17
  • Accepted : 2015.10.08
  • Published : 2015.10.31


This research conducted a survey of the workers in medical institutions and carried out empirical analysis through covariance structure equation modelling in order to examine the relationship among emotional labor, job satisfaction, organizational commitment, and counterproductive work behaviors of medical institution workers. The results of the empirical analysis are as follows; First, the frequency of emotional expression, one of the dimensions of emotional labor, did not have a positive influence on job satisfaction, but both the degree of emotional expression attentiveness and emotional dissonance had a negatively significant effect on job satisfaction. Second, job satisfaction had a positively significant effect on organizational commitment. Third, organizational commitment had a negatively significant effect on counterproductive work behaviors toward both individuals and organizations. This research result shows that it is necessary to pay attention to drawing a plan to reduce emotional labor that workers in medical institutions experience since emotional labor causes them to get negative results while they are performing their duties.


Supported by : 부경대학교


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