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An empirical study of the Strategy Development and Deployment effects on the Hospital Management and Hospital Performance

병원전략의 수립과 전개가 병원의 경영과 병원의 성과에 미치는 영향에 관한 연구

  • Received : 2015.10.08
  • Accepted : 2015.12.20
  • Published : 2015.12.31

Abstract

The objective of this research is to find out how strategy development and deployment effect on patients satisfaction, employee satisfaction, and work process in Korean hospitals. Previous researches suggested when establish a strategy had to reflect internal ability which are work process, employee satisfaction and others and external ability which are patients satisfaction and others. As a results, strategy development positive influence on patients satisfaction, employee satisfaction and work process, and strategy deployment positive influence on patients satisfaction, employee satisfaction and work process as well. Patients satisfaction positive influence on hospital performance and work process influence on hospital performance but employee satisfaction is not.

Keywords

Hospital Strategy;Strategy Deployment;Strategy Development;Employee Satisfaction;Hospital Work Process;Hospital Performance

Acknowledgement

Supported by : 동서대학교

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