- Volume 15 Issue 6
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Effect of communication competence on the organizational effectiveness in dental hygienists
치과위생사의 의사소통능력이 조직유효성에 미치는 영향
- Gwon, Ah-reum (Department of Dental Hygiene, Graduate School of Public Health, Gachon University) ;
- Han, Su-Jin (Department of Dental Hygiene, College of Health Science, Gachon University)
- Received : 2015.09.06
- Accepted : 2015.12.16
- Published : 2015.12.30
Objectives: The study aimed to investigate the effect of communication competence on the organizational effectiveness in dental hygienists. Methods: A self-reported questionnaire was completed by 248 dental hygienists in Seoul, Incheon, and Gyeonggido from November 1 to 30, 2014. The questionnaire consisted of general characteristics of the subjects(4 items), job characteristics(10 items), communication competence(49 items), organizational commitment(15 items), job satisfaction(16 items), and turnover intention(5 items). The instrument for communication competence and organizational commitment was done by Likert 5 points scale. Data were analyzed by t test, one way ANOVA, stepwise multiple regression test, and post-hoc Scheffe test using SPSS 18.0 program Results: The average of communication competence was 3.49(
communication competence;job satisfaction;organizational commitment;organizational effectiveness;turnover intention
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