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Study and analysis of the user behavior pattern on local tax notices

지방세 고지서 사용자의 이용행태 분석 연구

  • 박진희 (용인대학교 미디어디자인학과)
  • Received : 2014.06.02
  • Accepted : 2014.09.20
  • Published : 2014.09.28

Abstract

Most notices on local tax are perceived to be confusing, often leading to a negative feeling towards user due to the complex content and excessive information included in the tax forms. Several local governments have redesigned their notice forms in order to resolve these issues. Therefore I conducted an in-depth analysis of user experiences in regards to the issues posed by the design of the tax notice form so as to offer a basic set of data that can be used to improve the user experience and increase their understanding of the tax form.

Keywords

local tax;tax notice;experience design;service design;behavior pattern

References

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  3. Sung Pil Lee, The basic study of Service Innovation Design, Journal & Article Management System, 2009