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A Study on the Characteristics of Airline's CRM (Crew Resource Management) Training Programs and Flight Crews' Satisfaction

항공사 CRM 훈련과정 특성에 따른 승무원 훈련만족도 연구

  • 염광열 (한국항공대학교 항공경영학과) ;
  • 김기웅 (한국항공대학교 경영학과) ;
  • 박성식 (한국교통대학교 항공운항학과)
  • Received : 2014.08.27
  • Accepted : 2014.09.22
  • Published : 2014.09.30

Abstract

It has been focused on that the major reasons of aircraft accidents resulted not from human error but from the failure of teamwork or communication in 1980's. Such opinions were suggested in the workshop, so called, "Resource Management on the Flight Deck" by NASA in 1979. The researchers agreed the fact the source of human error was originated from the failure in teamwork, communication or even in leadership of captain. Due to the rapid development of aircraft technologies, the reasons for aircraft accident could be easily found out. According to the analysis results of the technology, most of reasons for the accident might directly be connected not to human error or stick-Rudder skill but to situational awareness, communication, leadership or decision making in the aircraft. This paper has tried to research empirically the satisfaction of flight crews who have gone thorugh CRM training in the commercial airline. Based on the quantitative scale by J. Ford et al. (2014), this paper has proved which characteristics of CRM training has a positive impact on the overall satisfaction of CRM training. It was proven that the teamwork and decision making programs among CRM training have a major effect to the satisfaction level of flight crews.

Acknowledgement

Supported by : 한국교통대학교

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