# Power Interruption Costs to Commercial Customers of Electricity in Korea

• Kim, Dong-Sub (School of Technology Policy, Yonsei University) ;
• Kim, Kil-Sin (Distribution Laboratory, Korea Electric Power Research Institute(KEPRI))
• Accepted : 2014.04.16
• Published : 2014.09.01
• 93 18

#### Abstract

This paper presents the result of the estimation of the power interruption costs of Korean commercial customers. Commercial customers are usually located in urban areas and considered very important because a power interruption on them can expand to additional damage to related users. Their power interruption costs were calculated through a survey with the process of data selection. Also, the power interruption cost for each customer's business type was calculated and compared with that of foreign cases.

# 1. Introduction

Although more investment is needed to improve the reliability of power supply, it doesn’t always bring benefits to customers in every way. Increase in the investment is accompanied by increase of the tariff and finally ends up with more burden on customers. So it is very difficult for utilities to decide how high the reliability should be set because it is not sure how much the decided reliability level would affect customers [1, 2].

Power interruption cost means the customers’ loss related with a power interruption or the social cost when 100% of reliability cannot be expected. Power interruption includes not only power outages but also all the situations in which customers cannot maintain their normal livings due to power related problems such as low frequency. And power interruption cost means customers’ direct and indirect loss from it including costs to prevent power interruption. Costs from the sudden power interruption and aftermath that makes the normal productive life impossible are called direct cost. Indirect cost means the cost customers pay to alleviate the damage from the expected power interruption. In a recent survey, it says the average power interruption cost of a data center in the U.S is $627,418 in which direct cost takes 40%, indirect cost takes 49%, and loss of opportunity takes the rest of 11% [3]. There are macroscopic and microscopic methods to estimate the power interruption cost. Though the macroscopic method, in which the national GDP is divided by the entire power consumption, has its own merits in estimating the power interruption cost easily, it has some problems in evaluating the power reliability with inaccurate consideration of components such as customer type, weather, time and duration of power interruption, etc. To the contrary, in the microscopic method, customers are asked to estimate their costs or losses due to supply outages of varying duration and frequency. The strength of this method lies in the fact that the customer is probably in the best position to assess the losses. Direct costs are relatively easy to determine for some customer categories (e.g., industrial), but users’ opinions are particularly important in assessing less tangible losses, such as incon-venience, for other categories (e.g., residential). Another advantage is that the method can readily be tailored to seek particular information as related to the specific needs of the utility. Obviously, this method is beset with all the problems of questionnaire surveys, and the cost and effort of under-taking surveys is significantly higher than using other approaches outlined earlier. Nevertheless, this approach appears to be the method favored by utilities which require interruption cost data for planning purposes [4]. In this paper, the power interruption cost of the Korean commercial customer is estimated with a microscopic method. Usually, commercial customers are considered very important ones because they are located in center of cities and the power interruption to them can bring additional damage to their own customers. To represent the average Korean commercial customer, samples were evenly chosen from all over the country. Also well-trained surveyors were put to secure high reliability of the survey result. # 2. Customer survey approach ## 2.1 Method used in survey This survey had been done in a nation-wide scale in September and October in 2013 with 738 commercial customers. As of 2013, there are about 1,830 thousand of commercial customers in Korea and they take 13.6 % of the power sold. Table 1 shows the types of business areas commercial customers are involved in based on KSIC(Korean Standard Industrial Classification). Table 1.Type of Business(KSIC) The questionnaire used in the survey was appropriately modified from that ones developed and used by the EPRI and KEPCO [5]. Table 2 shows main contents of the questionnaire. To calculate the power interruption cost for each type, commercial customers were classified in 21 types and their power consumption, power qualities, and related damages were investigated. Among survey contents, daily and hourly power consumptions were answered with percentage for customers’ convenience. Damages from the duration of power interruption excluding the worst time zone were also answered with the proportion compared to that from the worst time zone. Table 2.Survey contents Power qualities were classified according to the international standard as shown in Fig. 1. Fig. 1.Power quality classification In the survey, damages of commercial customers were classified in 8 categories and the power interruption duration were classified as 1 minute, 20 minutes, 1 hour, 2 hours, 4 hours and 8 hours shown in Table 3. Table 3.Survey contents of damage cost and interruption duration ## 2.2 Result of the survey Fig. 2 shows how many commercial customers answered in each province in Korea. Fig. 2.Surveyed customers in each province In Table 4, the average commercial customer has 867.3 [kW] of contract power, 65.1 employees with 190.4 of monthly work hours, and pays 13,190 thousand KRW for monthly tariff. KRW means Korean Won. Among the business type, wholesale trade and commission trade(Type 2) show the largest number of employees and biggest contract power and tariff accordingly. Table 4.Average of survey factor on commercial customer As of the date of survey, average frequency of power outages within the recent 1 year (classified by outage types) to each type of commercial customers are shown in Table 5. Though there were a small number of miscellaneous disturbances such as voltage swell and sag, almost all customers experienced average 1.1 momentary power interruptions in a year. Table 5.Frequency and class of power quality # 3. Interruption Cost Results ## 3.1 Data selection To secure the high reliability of the result from the statistical analysis, inappropriate samples were removed. Among 738 data, those from 39 customers which had zero power consumption record in any month of the recent 1 year were removed. Among the rest of 699 data, customers with no answers for power interruption costs were excluded and their tendency with power outage duration are shown in Table 6. The longer the power outage duration was, the less the excluded data were. It is indirectly assumed that it is more difficult for customers to estimate their power interruption costs with shorter outage duration. Table 6.Excluded customer with no answers for interruption cost Data from customers have usually a big variance. This is because there exist huge differences among their power consumptions, business types, and expertise. To alleviate this deviation, Peak-normalized cost or the Consumption-normalized cost is widely used to estimate the power interruption cost with which the total damage is divided by annual peak demand or annual power consumption [6]. In this paper, Peak-normalized cost calculation is adopted. - i : each respondent - m : the number of respondents for which both usable cost estimates and energy consumption values are available - costi : the cost estimate in KRW - peaki: the annual peak demand in kW - consi : the annual consumption in kWh In the last step, customers with peak-normalized cost which surpassed 3 times of standard deviation value in positive or negative direction were removed. Like shown in Table 7, 2~6 data were removed from each time zone. Table 7.Excluded customers for extreme values of costs ## 3.2 Estimation of power interruption cost Like before, Fig. 3 shows there still are huge differences among answers from customers even with the exclusion of wrong data. It shows 0.146 (p<.001) of Pearson coefficient between power outage duration and power interruption cost which is very low and means it is difficult to find the right function for these two variables. So a technique for descriptive statistics was adopted in this paper to calculate the power interruption cost rather than one for inferential statistics. Fig. 3.Interruption costs with interruption duration Fig. 4 shows the distribution of interruption cost when the interruption duration is 1 hour. It shows the typical pattern of positively skewed distribution with 6.59 of skewness and big difference between average and median values. In this case, the median is chosen for the representative value usually [7]. Fig. 4.Interruption cost distribution (with 1 hour of interruption duration) Table 8 shows the power interruption cost for each commercial customer type using median values. In case of less than 3 customers in a type, the representative value was not chosen. In certain types, the power interruption cost for 1 minute or 20 minutes were bigger than those of 1~8 hours because more of 1 minute and 20 minutes data were removed in the process of wrong data exclusion. Table 8.Interruption costs for business types [1,000KRW/kW] Fig. 5 shows the customer damage functions for types of commercial customers. The biggest ones are that for Type 14(Computer programming, consultancy and related activities) and type 10(Publishing activities). Fig. 5.Customer damage functions for business types ## 3.3 Comparison with foreign countries Fig. 6 shows the trend of the power interruption cost of Korean commercial customers [8, 9]. Briefly, compared to the past, the power interruption cost with up to 2 hours of interruption increased steeply. With the 4 hours and 8 hours of power interruptions, it was similar or a little decreased. This may come from the differences of used methods or show commercial customers are more sensitive to short power outages. Fig. 6.Trend of power interruption cost for Korean commercial customers Based on the researches done in the 21st century, a comparison with foreign cases was done. Table 9 shows the power interruption costs of Norway, U.S, PG&E(Power utility) and Korea [10-12]. With U.S data, commercial and industrial customers were aggregated and classified by small and medium/large size customers. With PG&E, they were classified as medium/small and large commercial customers. [$/kW] was the unit for the cost and the recent exchange rate was applied. (1$= 6.25 NOK = 1,090 KRW) Table 9.Comparison with foreign countries [$/kW]

In Table 9, Norway and PG&E used the average value, the U.S and Korea used the median value. In comparison with the U.S which is the same area, the power interruption cost of PG&E using the average value is higher than that of U.S. It is assumed to be effected by positively skewed distribution according to previous Fig. 4. Compared to Norway which used the average value, the power interruption cost of PG&E customers is about 5 times higher. Also, compared between the U.S and Korea which used the same median value, the power interruption cost of Korea is higher than the medium and large commercial/industrial customers of the U.S, lower against the small commercial/industrial customers. In conclusion, the power interruption cost depends on the how to analysis the data, the additional research is required to get a meaningful result in the statistics.

# 4. Conclusion

The power interruption cost for Korean commercial customers was estimated through a survey. The survey was done evenly in every region of Korea and wrong data were removed to secure the reliability of the result of the statistical analysis. Commercial customers were classified in 21 business types according to KSIC and median values were used in the technical calculation of the power interruption costs reflecting characteristics of surveyed data. The power interruption cost in the 21st century has a tendency to increase until 2 hours of power interruption duration in Korea. Also it is compared to that of Norway and U.S.

In the future, KEPCO will standardize the estimation method of power interruption cost which can reflect the characteristics of surveyed data and manage the information of power interruption cost with its own power interruption information system to estimate the related social costs.

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