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Effects of Consulting Characteristics on SMEs Management Performance -focusing on government supported consulting-

컨설팅 특성 요인이 중소기업의 경영성과에 미치는 영향 - 정부지원 컨설팅을 중심으로 -

  • Song, Keo-Young (Dept. Of Knowledge Service & Consulting, Hansung University) ;
  • Hong, Jung-Wan (Dept. Of Industrial & Management Engineering, Hansung University) ;
  • You, Yen-Yoo (Dept. Of Knowledge Service & Consulting, Hansung University)
  • 송거영 (한성대학교 지식서비스&컨설팅 대학원) ;
  • 홍정완 (한성대학교 산업경영공학과) ;
  • 유연우 (한성대학교 지식서비스&컨설학과)
  • Received : 2014.05.26
  • Accepted : 2014.07.20
  • Published : 2014.07.28

Abstract

This study was carried out to verify the effect of consumer and supplier characteristics on the utilization of consulting results, quality of consulting service and management performance in the government-support consulting service on SMEs. A survey was conducted and analyzed on SMEs which went through government-support consulting, with the following results of the study. First, for consumer characteristics, consulting awareness was found to have positive effect on the utilization of consulting results while organizational culture have no effect. Second, for supplier characteristics, consultant capability was found to have positive effect on the quality of consulting service but with no effect of government support policy. Third, consumer characteristic of consulting result utilization and supplier characteristic of consulting service quality were both found to have positive effect on management performance. Suggestions and significance of this study are as follows: the result of this study suggests a need to increase the SMEs' understanding of consulting service and the utilization of the consulting results as well as institutional support for enhancing the capability of consultants, a provider of knowledge service. It also has significance in presenting an effective and efficient direction of policy on consulting support project for SMEs.

Keywords

Consulting Awareness;Organizational Culture;Consultant Capability;Government Support Policy;Management Performance

Acknowledgement

Supported by : 한성대학교

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