The Influence of the Library Manager's Communication Ability on Job Performance and Role-Conflict of the Library Staff

도서관 관리자의 커뮤니케이션 능력이 직원들의 주관적 직무성과와 역할갈등에 미치는 영향

  • 조찬식 (동덕여자대학교 문헌정보학과) ;
  • 최항석 (동덕여자대학교 경영학과)
  • Received : 2014.04.16
  • Accepted : 2014.05.28
  • Published : 2014.05.30


The library manager's communication ability can influence organizational management because the types and ways of organizational management is carried out can be determined by the manager's communication ability. In that, this study intends to examine the influence of the library manager's communication ability on job performance and role-conflict of the library staff. To do so, on top of the conceptual framework of communication and the library as an organization, this study builds theoretical underpinnings on the library manager's communication ability, job performance and role-conflict of the library staff. Using a questionnaire survey method, this study surveys 127 library staff from 8 public libraries in Seoul, statistically analyzes the response through the SPSS20 statistical package, and examines the relationship between and among the variables. Based on the analysis, a discussion on the influence of the library manager's communication ability on job performance and role-conflict of the library staff follows.


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