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Analysis on Satisfaction of Nursing Services for Elderly hospitalized in Attended Ward and General Ward

입원 노인환자를 대상으로 안심병동과 일반병동의 간호서비스 만족도 비교

  • Received : 2014.03.24
  • Accepted : 2014.05.08
  • Published : 2014.05.31

Abstract

This study is to provide basic data for the improvement of nursing services. A survey was done of 135 patients over the age of 65 in a general ward and an attended ward of a hospital in Seoul from December 5 to December 31, 2014 in order to assess their satisfaction with the nursing services. It was found that appropriately staffed nursing services as in attended wards showed greater patients' satisfaction than ordinarily staffed nursing services in general wards(t=3.45, p=.001). Significantly higher satisfaction levels were shown with the nursing services of the attended wards in the subcategories: professional technic(t=2.96, p=.004), training(t=.30, p=.001), and confidence(t=3.79, p<.001). Among the subcategories, confidence was the highest satisfaction factor followed by professional technic and education. The results suggest the need of securing an appropriate number of nursing staff in a ward to enhance patients' satisfaction.

Keywords

Nursing services;Elderly;Satisfaction;Attended ward

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