The Effect of Social Worker's Person-Social Welfare Value Fit on Job Satisfaction and Organizational Commitment: Mediating Role of Emotional Labor

사회복지사의 사회복지 가치적합성이 직무만족과 조직몰입에 미치는 영향: 감성노동의 매개역할을 중심으로

  • Received : 2014.08.19
  • Accepted : 2014.10.10
  • Published : 2014.11.30

Abstract

This study introduces the mediating role of social worker's emotional labor in the relationship between person-social welfare value fit and job-related psychological attitudes. This study characterizes emotional labor as surface acting and deep acting, and job-related psychological attitudes as job satisfaction and organizational commitment. This study hypothesizes that the social worker's person-social welfare value fit raises job satisfaction and organizational commitment, that social worker's surface acting negatively mediates the relationship between social welfare value fit and psychological attitudes, and that deep acting positively mediates the relationship. The results from this study are as follows. Firstly, social worker's person-social welfare value fit raises job satisfaction and organizational commitment. Secondly, social worker's surface acting fully mediates the relationship between social welfare value fit and organizational commitment. Thirdly, deep acting fully mediates the relationship between social welfare value fit and job satisfaction, and social welfare value fit and organizational commitment. Based on these results, detailed practical and theoretical implications are discussed.

Keywords

social welfare value fit;surface acting;deep acting;job satisfaction;organizational commitment