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Components of Cultural Competency for Multicultural Services Librarians

다문화서비스 담당사서에게 요구되는 문화적 역량의 내용체계에 관한 연구

  • 이연옥 (부산대학교 사회과학연구원) ;
  • 장덕현 (부산대학교 문헌정보학과)
  • Received : 2014.11.23
  • Accepted : 2014.12.19
  • Published : 2014.12.30

Abstract

The diversification of Korean society with a large influx of migrant workers, international marriages, and international students calls for an attention to the importance of cultural competence of Library and Information Science sector in order to respond effectively and appropriately to the needs of immigrants who have diverse cultural backgrounds. In regard to these circumstances, this study is designed to develop the components of cultural competency needed by librarians. For this, this study collected its data through literatures review and interviews with librarians who are implementing services for immigrants in multicultural libraries and with experts who have experienced researches based multicultural services or involved with the management of multicultural families and migrant workers. As a result, the cultural competency components emerging from literatures review and interviews were divided into three parts ; multicultural attitude, multicultural knowledge and multicultural skills. And detailed components of three parts of cultural competency were specifically multicultural attitude, knowledge of multicultural groups, knowledge of multicultural services, development of collections, programs, and services, service delivery, language diversity, and professional education and workforce diversity.

Acknowledgement

Supported by : 한국연구재단

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