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The Effects of Informatization on the Social Welfare Sector: with a focus on the Integrated Social Welfare Management System

복지부문 정보화의 효과에 대한 시론적 논의 : 사회복지통합관리망을 중심으로

  • 함영진 (연구개발부, 한국보건복지정보개발원)
  • Received : 2013.06.03
  • Accepted : 2013.08.20
  • Published : 2013.08.28

Abstract

Integrated Social Welfare Management System is an information system that comprehensively manages information and services regarding diverse welfare benefits provided by the government. It is designed to improve efficiency of social welfare administration and the service delivery system. The system is found to have significantly contributed to efficiency of the welfare delivery system by reducing the workload of public officials who are responsible for welfare administration in local governments and changing the way they work for the better. This study analyzes the costs and benefits of the Integrated Social Welfare Management System and describes what it has achieved for the provider and recipients. The system has enhanced efficiency of the welfare delivery system and enabled case management, the function social welfare public officials are supposed to do. Ultimately, the system will play a key role in building a consumer-centered welfare administration environment in the future.

Keywords

Social welfare sector;Informatization;Social Welfare Integrated Management System