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A Study on the Relationships between Emotional Intelligence of Consultant and Consulting Service Quality

컨설턴트의 감성지능이 컨설팅 서비스품질에 미치는 영향에 관한 연구

  • Kim, Doo-Yul (Consulting R&D Center, Kumoh National Institute of Technology) ;
  • Lee, Sun-Kyu (Dept. of Business Administration, Kumoh National Institute of Technology) ;
  • Kang, Eun-Gu (Dept. of Business Administration, Kumoh National Institute of Technology)
  • 김두열 (금오공과대학교 컨설팅 R&D센터) ;
  • 이선규 (금오공과대학교 경영학과) ;
  • 강은구 (금오공과대학교 경영학과)
  • Received : 2013.03.29
  • Accepted : 2013.07.20
  • Published : 2013.07.28

Abstract

This paper aims to examine the effects on the relationships between Emotional Intelligence of Consultant and Consulting Service Quality. To accomplish these purposes, The questionaries of 260 were inspected to the PM have received consulting experience at the companies. The collected data were analyzed with SPSS 17.0 for Windows. This study used the statistical techniques such as descriptive analysis, reliability analysis, discriminant analysis, factor analysis, correlation analysis and multi regression analysis. Emotional Intelligence of Consultant presented a meaningful result(+) with Consulting Service Quality. but self emotional appraisal didn't present a meaningful result with Consulting Service Quality. and Emotional Intelligence of Consultant didn't present a meaningful result with tangible.

Keywords

Consulting Service Quality;Emotional Intelligence;Consultant

Acknowledgement

Supported by : 국립금오공과대학교

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