CoP Lead Knowledge Management - A Case of iCOOP Consumers' Co-operative -

CoP 활성화를 통한 지식경영 - 아이쿱생협의 인트라넷 활용사례-

  • 박윤규 (성공회대학교 경영학부) ;
  • 박상선 (성공회대학교 경영학부) ;
  • 정찬율 (아이쿱인증센터 사무국) ;
  • 김다솜 (성공회대학교 대학원 협동조합경영학과) ;
  • 이재훈 (성공회대학교 대학원 협동조합경영학과)
  • Received : 2013.12.06
  • Accepted : 2013.12.17
  • Published : 2013.12.01


This paper aims to describe how knowledge management could be put into practice in a voluntary way. From a practice-based standpoint, this study focused closely on the linkage between knowledge and practice. It is because knowledge management could fail if not put into practice. Using its own information system, iCOOP, a federation of consumers' co-operatives in Korea has been practised successful knowledge management voluntarily with its members. Based on the exploratory case study on iCOOP, this study conducted focused interviews with 5 member co-operatives of iCOOP. Main findings are as follows. First, an NoP emerges within a corporate information system when corporate work processes are concentrated in the information system. Second, corporate information system facilitates CoPs and the NoP when its information and information about its users are opened to all of the information system users. In conclusion, this study points out that it is not the matter of primary importance to build a knowledge management system. Rather, practice has the key to the successful knowledge management.