The Role and Importance of Core value for Customer Satisfaction and Sustainablity Management

소비자만족과 지속가능 경영을 위한 기업의 핵심가치의 역할과 중요성 -L-그룹 사례를 중심으로

  • Kim, Sung-Gun (Business administration, Hankuk University of Foreign Studies) ;
  • Lee, Jae-Jin (Business administration, Hankuk University of Foreign Studies)
  • Received : 2013.03.29
  • Accepted : 2013.05.20
  • Published : 2013.05.31


In today's rapidly changing business environment, "core value" has been emerging for companies to survive as "going concern" and respond to the conditions of the market environment and prosper together as the uncertainty about the future grows. LG Way states the contents to achieve "Number 1 LG" which is the vision of LG through achieving "Do it the right way and concentrate to what we can do best" which is the LG behavior methods through "value creation for customers" and "management of human dignity" which are LG corporate philosophy. It provides directions of various management activities and institutional development and also provides the foundation of core competencies. the core value provides the future directions in an uncertain business environment and plays an important role in maintaining a continuous going concern through members of the organization and the growth of the organization. Therefore, in order for the core values to be shared among the members of the company, the chief executive officer of the company should present a clearer core value. By conducting continuous monitoring if the members have properly settled, they should be able to conduct going concern by the core value acting as the source of competitive advantage of the company.


business environment;sustainability management;core value;LG way